The Wholesale Banking Technology Support Specialist is a client-facing, hands-on techno-functional role responsible for executing technical onboarding, integration support, and issue resolution for corporate clients interacting with the company's Wholesale Banking platforms. Operating within a centralized support pool, the role focuses on delivering consistent, high-quality execution across multiple clients, ensuring seamless integration, efficient onboarding, and timely resolution of technical issues. The Specialist combines strong technical expertise in system integrations (H2H, APIs, file-based connectivity), working knowledge of corporate banking processes, and the ability to communicate effectively with client technical teams. This role is critical in contributing directly to client experience, onboarding efficiency, and operational stability of corporate banking integrations.
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Responsibilities
- Execute end-to-end execution of technical onboarding for corporate banking clients.
- Configure and validate client connectivity setups (H2H, APIs, file-based integrations, SWIFT where applicable).
- Perform validation of file formats, data mappings, and processing flows.
- Communicate clearly with client IT teams on integration setup, issue diagnosis, and resolution progress.
- Investigate and resolve issues across integrations, including payments, collections, reporting, and other corporate banking services.
- Maintain accurate documentation of issues, actions taken, and resolutions.
- Collaborate with technology, operations, and product teams to resolve client issues.
- Contribute to improving playbooks, templates, and knowledge base through practical feedback.
Requirements
- Bachelor’s degree in a relevant field.
- 8–10 years of experience in banking technology, preferably within transaction or wholesale banking environments.
- Proven hands-on experience with system integrations, including H2H connectivity, APIs, and file-based interfaces.
- Strong understanding of file formats and messaging standards (SWIFT MT, ISO 20022/CAMT, CSV, XML).
- Working knowledge of transaction banking domains such as payments, collections, reporting, or liquidity management.
- Ability to work effectively under pressure during critical incidents.
- Familiarity with UAE payment systems and regulatory environment is an advantage.
Core Competencies
- Strong hands-on technical problem-solving skills across multi-system environments.
- Clear and structured communication with both technical and business stakeholders.
- Ownership mindset at execution level with strong attention to detail.
- Ability to manage multiple tasks within a pooled operating model.
