About the Role
The role holder is responsible for supporting the AVP, UAEN Development in delivering learning and development requirements for assigned portfolios. This includes supporting training design and delivery while managing the day-to-day administration of development initiatives and programs aligned with the Emiratization strategy for the allocated project and business portfolio.
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Key Responsibilities
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Learning & Development Planning
- Supports and implements learning & development programs for allocated UAE Nationals across various business areas.
- Manages bespoke development programs and key projects to support the Emiratization strategy and growth of UAE Nationals.
- Ensures compliance with internal quality standards.
- Delivers on training needs analysis.
- Oversees the design of all business-related trainings.
- Coordinates business meetings for the design and delivery of programs.
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Training Delivery
- Trains staff on internal sessions for select topics, as required.
- Oversees the development of in-house course content for identified trainings to ensure effectiveness.
- Liaises with external trainers or training vendors at local, regional, and global levels to provide best-in-class training in line with international standards.
- Ensures cost-efficient procurement of learning services (learning facilities, content, and delivery).
- Supports the AVP, UAEN Development in delivering all Emiratization projects for the respective business.
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Training Program Evaluation
- Tracks and reports progress on daily, weekly, and monthly deliverables.
- Attends progress meetings.
- Measures the ROI on learning and development and the effectiveness of training to identify high-impact interventions and guide the allocation of learning and development budgets.
Job Context
- Obtains necessary approvals for the delivery, assessment, development, and evaluation of best-in-class customized training delivery models, including Computer-Based Training, presentations, textbooks, and instructor guides.
- Liaises with stakeholders, trainees, trainers, subject matter experts, product managers, and vendors to understand training needs analysis and continuously develop and deliver course offerings.
- Sources and manages vendors (where applicable), from initial identification through the RFP process to day-to-day operational management of program design, delivery, and assessment.
- Functions within the framework and boundaries of Group policies and overall organizational governance frameworks.
Requirements / Qualifications
- Bachelor’s degree in Business Administration (Human Resources) or any related discipline.
- 5+ years’ experience in training/learning & development, preferably within the banking or financial services sector.
Preferred / Beneficial
- Experience in training delivery and digital training implementation is preferable.
