We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling the company to deliver seamless, personalized, and data-driven customer experiences.
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Key Responsibilities:
- Configure and optimize Sprinklr modules (Social Listening, Care) to support the company’s digital customer experience strategy.
- Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels.
- Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors.
- Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions.
- Ensure Sprinklr configurations align with governance, compliance, and data privacy standards.
- Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents.
- Provide training, documentation, and best practices to business users for effective platform adoption.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field.
- 2-5 years of hands-on experience configuring and developing in Sprinklr.
- Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, and setting up zeroshot model is mandatory.
- Proficiency in APIs, REST/JSON integrations, and data handling.
- Experience in building dashboards, reporting, and automation rules within Sprinklr.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management skills.
Preferred Qualifications:
- Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist).
- Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics).
- Familiarity with SQL and data visualization (Power BI, Tableau).
- Prior experience in aviation, travel, or hospitality industries.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time
