Sprinklr Developer

We are seeking a Sprinklr Developer who will design, configure, and maintain Sprinklr solutions across engagement, care, and marketing functions. This role will play a critical part in enabling the company to deliver seamless, personalized, and data-driven customer experiences.

Key Responsibilities:

• Configure and optimize Sprinklr modules (Social Listening, Care) to support the company’s digital customer experience strategy.
• Develop workflows, automation, rules, and dashboards to improve service quality and customer engagement across channels.
• Integrate Sprinklr with enterprise platforms (CRM, loyalty, analytics, and data warehouse systems) via APIs and connectors.
• Collaborate with Digital, Marketing, Customer Experience, and IT teams to translate business needs into scalable Sprinklr solutions.
• Ensure Sprinklr configurations align with governance, compliance, and data privacy standards.
• Monitor platform performance, troubleshoot issues, and engage with Sprinklr support to resolve incidents.
• Provide training, documentation, and best practices to business users for effective platform adoption.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Marketing Technology, or a related field.
• 2-5 years of hands-on experience configuring and developing in Sprinklr.
• Hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, and setting up zeroshot model is mandatory.
• Proficiency in APIs, REST/JSON integrations, and data handling.
• Experience in building dashboards, reporting, and automation rules within Sprinklr.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Sprinklr certifications (e.g., Platform Administrator, Modern Care, or Marketing Specialist).
• Experience integrating Sprinklr with CRM (Salesforce, Dynamics), loyalty systems, or analytics platforms (Adobe Analytics, Google Analytics).
• Familiarity with SQL and data visualization (Power BI, Tableau).
• Prior experience in aviation, travel, or hospitality industries.

Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time