Sprinklr Specialist

As a Sprinklr Specialist at Dautom, you will lead the configuration and deployment of the Sprinklr Service for the Natural History Museum. Your responsibilities will include collaborating with internal teams and Sprinklr Managed Services to ensure timely and effective implementation, developing workflows, case management structures, and reporting dashboards tailored to the museum’s needs in line with Miral Destinations best practices. You will also document implementation processes and provide handover materials.

In addition, you will support the ongoing optimization of Sprinklr across Miral Destinations. This includes liaising with stakeholders to gather feedback, implementing enhancements, coordinating with Sprinklr Managed Services to address platform issues, conducting training and upskilling sessions for internal teams, and monitoring performance metrics to provide actionable insights.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time

Required Qualifications & Experience:

• Proven experience with the Sprinklr Service module, including Case Management and Reporting.
• Strong stakeholder management and communication skills.
• Ability to lead implementations and drive platform adoption.
• Experience in training and documentation.

Language Requirements:

• English essential; Arabic optional.