About the Role
Supports the invoicing, payment processing, and account reconciliation processes, ensuring timely collection of outstanding payments. This role helps maintain accurate financial records, resolve billing issues, and collaborate with internal teams to ensure smooth operations and cash flow.
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Key Accountability Areas
Invoicing and Payment Processing:
- Assist in preparing and issuing customer invoices accurately and on time.
- Apply incoming payments to customer accounts.
- Ensure all transactions are properly documented.
Accounts Monitoring and Collections:
- Monitor customer accounts for non-payment, delayed payment, and irregularities.
- Perform collection activities, including contacting customers via phone or email.
Account Reconciliation and Reporting:
- Reconcile the accounts receivable ledger to ensure all payments are accurately recorded and posted.
- Support the month-end closing process by preparing AR reports and summaries.
Customer Service and Dispute Resolution:
- Assist in resolving billing discrepancies.
- Respond promptly and professionally to customer inquiries.
Documentation and Cross-Functional Collaboration:
- Maintain organized, up-to-date financial records and documentation.
- Collaborate with sales and customer service teams to resolve client account issues.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems that arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control processes, including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
- Comply with related policies, procedures, and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined areas of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor Degree in Accounting and Finance or any relevant field.
Work Experience
Technical / Functional Competencies
- Document Management
- General Inventory Management
- General Invoice Processing
- Accounts Receivable (AR)
