Senior Customer Success Manager
API Management Company Dubai, United Arab Emirates
Unlock employer Dubai, United Arab Emirates Direct to Company 1 hour ago · 22 Sep 2026
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Would you like to be part of a team shaping the future of technology across one of the world’s most dynamic and fast-growing regions? The company is advancing the next evolution of cloud computing with AI technologies, and Sub-Saharan Africa represents a tremendous opportunity for Generative AI adoption. We are seeking a Senior GenAI Sales Specialist who brings strong technical AI knowledge together with a customer-centric, outcome-focused approach to revenue growth.
This role partners closely with customers across Sub-Saharan Africa to understand their goals, translate complex AI capabilities into clear business value, and support successful AI adoption at scale. If you enjoy collaborating with diverse stakeholders, communicating technical concepts with clarity, navigating emerging markets, and contributing to long-term customer success, we encourage you to apply.
The company's Global Sales supports customers of all sizes across the region to innovate and grow in the cloud. As organizations across Sub-Saharan Africa increasingly adopt foundation models, large language models (LLMs), and agentic AI, we are expanding our team of specialist sales professionals. We are seeking professionals who can help customers identify and prioritize AI use cases to create the company's opportunities, build sustainable pipelines, and guide customers through complex AI adoption journeys in sectors including financial services, mining, telecommunications, energy, retail, and the public sector.
As a Senior GenAI Sales Specialist, you will be at the forefront of driving adoption and revenue growth for the company's Generative AI services across Sub-Saharan Africa. Your role will involve identifying high-value customer opportunities within your assigned territory and engaging with the company's customers to understand their needs and align them with the company's Generative AI solutions. You will leverage your consultative expertise to become a trusted advisor, guiding customers in embedding and deploying the company's Generative AI solutions to unlock new value streams and solve key business problems using AI capabilities. With a passion for developing high-potential opportunities and executing effective strategies, you will own the full-cycle sales engagement plan, from identifying qualified leads to realizing revenue. You will understand a customer’s business initiatives, help craft account plans to achieve those initiatives, identify and drive opportunity win plans, and ensure successful launch to realize both customer vision and the company's revenue.
You will earn trust with Line of Business, Data Science, and IT personas. You will maintain an in-depth knowledge of the company's Generative AI services and relevant cross-functional areas to build strong relationships with customers. You exercise Learn & Be Curious to articulate the company's GenAI strategy and the services we offer to accelerate these workloads. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which services to evaluate for their use-cases. You can describe the “why” and “what” of generative AI use case and technical solutions at a 200-level, with the detailed “how” being provided by solution architects.
Key job responsibilities
Sales & Revenue Contribution
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