We are looking for an experienced Calypso Stream Lead to strengthen our team in running maintenance projects. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank.
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Responsibilities include:
- Investigating issues as they occur, participating in root cause analysis, and suggesting and implementing resolutions in a timely manner to prevent future occurrences through incident and problem management best practices.
- Completing necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Working closely with project teams, providing analysis, support, and assisting with software releases and rollouts in the production environment according to Change Management best practices.
- Driving continuous improvement opportunities; automating manual activities whenever possible.
- Participating in an on-call support roster to ensure critical applications are operational, fixing service-impacting incidents, maintaining technology services, participating in Disaster Recovery activities, and assisting with change delivery.
- Proactively managing risk, meeting all policy and compliance requirements, performing controls, adhering to processes and procedures pertinent to the role, and escalating events, issues, or breaches as they are identified.
Qualifications:
- 10-15 years of working experience in a Calypso Technical Support Analyst role.
- Strong Calypso technical knowledge and functional knowledge.
- Experience with Oracle databases including a working knowledge of SQL.
- Strong problem-solving skills and experience in providing support in a fast-paced environment.
- Strong stakeholder management skills and the ability to work in a team.
Work Conditions:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
