We are looking for an experienced Calypso Stream Lead to strengthen our team in running maintenance projects. You will be responsible for first-line technical and functional support of the Calypso application and associated technical services. The role involves user support across the front and back offices, technical maintenance of the application, and involvement in the delivery of key change initiatives for the bank.
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Key Responsibilities:
- Investigate issues as they arise, participate in root cause analysis, and recommend and implement solutions to prevent future occurrences of similar issues through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, providing analysis, support, and assisting with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities such as event monitoring and alerting, and automate manual activities whenever possible.
- Participate in an on-call support roster to ensure our critical applications are always operational for colleagues and customers, addressing service-impacting incidents, maintaining technology services, participating in Disaster Recovery activities, and assisting with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to processes and procedures pertinent to your role; escalate events, issues, or breaches as identified.
- Demonstrate professional and ethical behavior by ensuring compliance with external legislation, bank standards, and internal operating policies and procedures.
Qualifications:
- 10-15 years of experience in a Calypso Technical Support Analyst role.
- Strong technical and functional knowledge of Calypso.
- Experience with Oracle databases and working knowledge of SQL.
- Excellent problem-solving skills and experience in providing support in a fast-paced environment.
- Strong communication skills to report status and issues to the team leader.
- Ability to document and explain complex processes and concepts effectively.
- Strong stakeholder management skills and ability to work collaboratively in a team.
Work Conditions:
At DXC Technology, we value strong connections and community for our success. Our work model prioritizes in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
