Sr. Associate, Services Delivery

ABOUT THE ROLE
REMAYA helps our clients verify and validate the performance of their platforms and systems through rigorous test and evaluation practices. We apply scientific methodologies and Systems-Engineering principles to gather critical performance data on test platforms and provide users with an evidence base which allows them to make well-informed, data-led decisions about their platforms and systems.
REMAYA operates a secure test and evaluation facility, known as XRANGE. From its secure island setting, XRANGE provides over 350km² of test range area as well as up to 10,000ft of airspace to assess platforms and systems in operationally realistic conditions and scenarios. Open all year around to both UAE and International clients and supported by dedicated infrastructure, advanced instrumentation and data capture systems, it is a unique testing environment in the heart of the Middle East. Our expert engineering teams support our clients with trials planning and advisory services across their product lifecycle, from concept to in-service upgrades. REMAYA also deploys mobile instrumentation and support services directly to our clients, providing mobile test and evaluation range support both in the UAE and Globally.
The Senior Associate, Services Delivery supports the planning, coordination, asset management and performance of facilities management services across XRANGE, ensuring effective delivery of workplace services, hospitality, logistics, contractor management, and operational support activities. The role manages service performance, stakeholder engagement, procurement coordination, procurements, budgets, compliance requirements, and service improvement initiatives while maintaining high standards of safety, quality, and customer experience.

RESPONSIBILITIES
Service Delivery & Facilities Operations

• Coordinate and support the delivery of Soft FM services including cleaning, waste management, pest control, landscaping, hospitality, accommodation, and workplace services.
• Lead event management services, including scope definition, procurement, leasing, coordination, and execution of demonstrations, trials, and test activities.
• Support service mobilization and procurement activities for operational and project requirements.
• Ensure facilities services are delivered in line with operational requirements, service standards, and business needs.
• Monitor service performance and support continuous improvement initiatives.

Contractor & Contract Management

• Monitor contractors, service providers, and suppliers to ensure compliance with contractual obligations and service standards.
• Coordinate with vendors, procurement teams, and service providers regarding quotations, proposals, and service requirements.
• Track KPIs, SLAs, service performance, and corrective actions.

Projects, Planning & Asset Coordination

• Support facilities-related projects, refurbishment works, and workplace improvement programs.
• Coordinate procurement requirements and project-related activities with internal and external stakeholders.
• Participate in facilities inspections, condition assessments, and operational improvement initiatives.
• Maintain records of facilities assets, equipment, utilities, and service-related infrastructure.

Hospitality, Logistics & Workplace Services

• Coordinate hospitality services, events, VIP visits, and workplace support activities across XRANGE.
• Support site logistics activities including accommodation, transportation, temporary facilities, and workplace arrangements.
• Coordinate office allocations, workspace utilization, and workplace improvement initiatives.
• Ensure delivery of a positive employee and customer experience through effective workplace services.

Financial & Administrative Management

• Support budget monitoring, operational expenditure tracking, and cost control activities.
• Review contractor invoices, quotations, and service documentation for accuracy and compliance.
• Maintain operational records, contracts, purchase orders, and vendor documentation.
• Prepare reports, forecasts, and management updates as required.
• Raise Purchase Requisitions (PRs) and support procurement activities for facilities management services, materials, and operational requirements.

Compliance, HSE & Governance

• Ensure compliance with company policies, HSE requirements, IMS, ISO standards, and regulatory obligations.
• Monitor contractor compliance with permits, risk assessments, training requirements, and site procedures.
• Participate in audits, inspections, investigations, and corrective action programs.

Stakeholder & Service Coordination

• Act as a liaison between XRANGE departments, the company FM, contractors, suppliers, and external stakeholders.
• Coordinate facilities support requirements for operational activities, projects, and business events.
• Support resolution of service issues and stakeholder concerns in a timely manner.
• Facilitate contractor and stakeholder meetings to review service requirements and performance.
• Support management with facilities planning, reporting, and service improvement initiatives.

BASIC QUALIFICATIONS

• Bachelor's Degree in Facilities Management, Business Administration, Engineering, Supply Chain, Logistics, Hospitality Management, or a related discipline.
• Minimum 3 years' experience in Facilities Management, Workplace Services, Hospitality Operations, or Service Delivery.
• Minimum 3 years' experience managing both Hard FM and Soft FM services.
• Experience managing multiple service providers, contractors, and outsourced FM contracts.
• Strong knowledge of Soft FM operations, workplace services, hospitality services, logistics, and support functions.
• Experience in contract administration, KPI management, SLA monitoring, and contractor performance management.
• Knowledge of procurement processes, scope development, tender support, and supplier management.
• Strong understanding of HSE requirements and Integrated Management Systems.
• Working knowledge of ISO 9001, ISO 14001, and ISO 45001 standards.
• Experience managing budgets, reviewing invoices, cost control, and expenditure tracking.
• Strong stakeholder management and customer service skills.
• Strong planning, coordination, organisational, and prioritisation skills.
• Ability to manage multiple operational activities simultaneously.
• Strong report writing, documentation, and presentation skills.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong problem-solving, analytical, and decision-making skills.
• Ability to obtain and maintain required security clearances.
• Physically fit to conduct site inspections and operate in remote environments.
• Fluent English (written and spoken).

PREFERRED QUALIFICATIONS

• Arabic language skills.
• Professional Facilities Management certification (IFMA, FMP, SFP, BIFM or equivalent).
• NEBOSH, IOSH, or equivalent HSE certification.
• Project Management certification (PMP, PRINCE2, or equivalent).
• Waste Management, Environmental Management, or Sustainability qualifications.
• Experience in military, aerospace, aviation, industrial, remote site, or critical infrastructure environments.
• Experience managing accommodation, camp services, and remote site operations.
• Knowledge of workplace experience and hospitality management programs.
• Experience using CAFM systems, SAP, Oracle, Maximo, or similar FM platforms.
• Waste Management and Environmental Services experience.
• Knowledge of waste management operations and environmental compliance requirements.

WHY CHOOSE THE COMPANY
Launched in November 2019, the UAE's the company is one of the world's leading advanced technology groups, established to develop agile, bold and disruptive solutions for defence and beyond, and to be a catalyst for change and transformation. It is dedicated to bringing breakthrough innovations, products, and services to market with greater speed and efficiency, to position the UAE as a leading global hub for future industries, and to creating clear paths within the sector for the next generation of highly skilled talent to thrive.
At the company, the real investment goes beyond compensation. Through our dedicated learning academy and digital learning platforms, employees have access to extensive opportunities to develop new skills, deepen their expertise, and advance their careers. Combined with the freedom to innovate, strong career support, and the opportunity to collaborate with world-class talent from across the globe, the company is a place where you can continue to grow, keep learning, and turn ambitious ideas into meaningful outcomes.
Working at the company also comes with a package that genuinely reflects how much we value our people. Salaries are highly competitive and tax-free and, depending on your role and seniority, benefits can include family visas, annual flight tickets, medical insurance for you and your dependents, and education allowances for your children.