About the Role
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In this position, you will be responsible for developing and implementing territory Plans of Action (POA) and key account plans, with the goal of achieving and exceeding performance objectives. You will evaluate progress against the plans on a monthly basis and conduct systematic analyses to identify potential issues, enabling preemptive adjustments to meet performance goals.
Responsibilities
- Collaborate proactively with Cluster/Territory Team members to ensure alignment and agreement on actions for specific accounts and key customers.
- Provide constructive feedback to colleagues to foster a collaborative environment.
- Utilize knowledge of the retail and hospital environment to prepare effective pre-call plans, tailoring messages to various stakeholders' needs.
- Monitor competitive threats and opportunities, contributing to the organization’s competitive intelligence by staying well-informed.
- Meet customer service expectations and address service breakdowns promptly to maintain high standards of service.
- Maintain accurate and up-to-date customer profiles and activity reports in the CRM system.
- Consistently apply the company’s Performance 4 selling platform to all interactions.
- Adhere to the agreed expense budget in alignment with POA priorities.
- Organize and manage customer activities in a timely manner, including effective follow-up.
- Attend and actively participate in all relevant training programs, taking a leadership role in cycle meetings and training events.
- Demonstrate mastery of objection handling techniques to effectively address customer concerns.
Contract and Travel Details
- This role may require travel within the designated territory, so candidates should be prepared for travel-related activities as needed to achieve business objectives.
