The Sr. Engineer - IT Assets is responsible for implementing IT customer service activities to achieve the highest levels of service for end users in accordance with the IT strategy and associated specifications. This role requires ensuring compliance with the company's policies, procedures, and relevant UAE laws and regulations.
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Work Conditions: On-site, Full-time
Salary Range: $20K/hr - $26K/hr
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Experience Required: 4 – 6 years
Education: Bachelor’s degree from an academic institution recognized in the United Arab Emirates
Industry: Information Technology (IT Services)
Language Requirements: English
Key Responsibilities:
- Provide IT services to end users according to the company's IT standards.
- Implement services at the required quality and timing to ensure high user satisfaction.
- Conduct periodic maintenance of computers and devices and identify development needs.
- Install/reinstall devices and maintain applications on personal computers while providing continuous technical support.
- Communicate user instructions for personal computers and printers within the company.
- Address breakdown reports, repair and maintain devices, solve technical issues, and prepare maintenance reports.
- Safeguard devices against viruses and protect data integrity.
- Extend local networks and adjust specifications in the main network system.
- Prepare evaluation reports on user performance and application usage for review.
- Coordinate IT service provisioning for new employees and conduct training on device usage.
- Manage desktop assets, update documentation, and maintain records regularly.
- Develop and submit user guides for applications for approval.
- Implement user training plans on operating systems and applications, supervising training activities and preparing evaluation reports.
- Collaborate with all organizational units to ensure smooth operations.
- Adhere to the company's health, safety, and environmental policies.
- Maintain confidentiality and protect business information.
- Perform additional tasks as directed by the direct manager.
