Sr. Engineer Mobile Customer Support and Special Events (Emiratized Role)

As the Sr. Engineer, you will be at the forefront of customer support and event management. Your role is to ensure a seamless experience for our customers, especially during special events, by promptly addressing any complaints and ensuring optimal mobile coverage. You will act as a liaison between customers and internal teams, facilitating effective communication and problem-solving.

Responsibilities:

• Coordinate all activities related to the installation and commissioning of mobile sites for special events.
• Interface closely with the Customer Experience Team on special events and customer complaints.
• Follow up on the development of mobile sites related to customer complaints.
• Document, log, and close customer complaints related to mobile coverage.
• Support in the provisioning of service requests and customer approval documentation.
• Provide various reports related to customer complaints for management review.
• Facilitate issue resolution between customers and engineering teams that impact mobile customer experience related to mobile coverage complaints.
• Stay informed about new technologies, systems, and developments in the mobile customer experience field.

Qualifications:

• Bachelor's degree in Engineering, Telecommunications, Electrical Engineering, or equivalent.
• Strong project management skills with the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Flexibility to work extended hours during special events and emergencies.
• Strong problem-solving skills and the ability to think critically under pressure.
• Willingness to continuously learn and adapt to new technologies and industry trends.

Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Part-time