About
The company is constantly focusing on operational excellence by continuously identifying opportunities to maximize efficiency and effectiveness across teams, functions, and businesses. The Senior Enterprise Architect will be responsible for leading and managing architecture discussions related to the customer experience domain and driving strategic projects related to enterprise architecture.
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Role Profile
- Manage the Enterprise Architecture (EA) Practice – Establish EA governance, standards, principles, roadmaps, reporting, and communication across the organization.
- Lead Customer Experience Architecture – Define and maintain architecture across customer channels, CRM, loyalty, DAM, CMS, eCommerce, and related platforms.
- Drive Technology Strategy & Platform Selection – Assess existing and emerging technologies, evaluate business cases, costs, risks, contracts, and recommend fit-for-purpose platforms.
- Align Business Strategy with Technology – Translate business drivers, capabilities, operating models, and future-state requirements into scalable enterprise and solution architectures.
- Lead Application Portfolio Rationalization – Assess the application landscape, identify redundancies and technology aging, drive consolidation, and manage rationalization roadmaps.
- Govern Architecture Governance & Transformation – Support demand and change advisory boards, oversee architecture alignment throughout the SDLC, and provide guidance to project/application architects.
- Drive Enterprise Transformation & Innovation – Lead major transformation programs such as CRM migrations, evaluate market and technology trends, and identify opportunities for digital innovation and business growth.
- Manage Business, Financial & Organizational Impact – Develop value propositions, cost-benefit analyses, investment priorities, implementation plans, and manage organizational, financial, risk, and stakeholder considerations.
Requirements
- Architecture Expertise – Deep expertise in customer experience, business systems, data/integration, application, technology, and information architecture.
- Business & Process Management – Strong capabilities in business process analysis, design, delivery, information management, SDLC, ITSM, Agile/Lean, infrastructure, and EA/ITIL frameworks.
- Leadership & Communication – Exceptional interpersonal, facilitation, negotiation, presentation, and stakeholder management skills, with the ability to lead teams and communicate vision effectively.
- Strategic & Analytical Thinking – Strong business acumen, structured problem-solving, planning, organization, business engineering, and understanding of holistic enterprise architecture and modeling approaches.
- Experience & Education – 10+ years across business/information/solution/technical architecture, including 8+ years managing large enterprise architecture transformation programs; bachelor’s/master’s degree in a relevant field or equivalent experience.
- Preferred Credentials & Consulting Skills – TOGAF, FEAF, DOD, or Zachman certification preferred, along with strong consulting, EA strategy, technology strategy, and business/enterprise architecture development experience.
What We Offer
At the company, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. Join us to work in a friendly environment, where everyone shares positive vibes and is excited about our future, alongside over 45,000 diverse and talented colleagues.
Location
Dubai
