ABOUT THE ROLE
The Senior Enterprise Architect is responsible for leading and managing architecture discussions related to the customer experience domain, driving strategic projects linked to enterprise architecture, and showcasing broader EA capabilities across various domains. This role is pivotal in identifying opportunities to maximize efficiency and effectiveness across teams, functions, and businesses, ensuring operational excellence at the company.
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ROLE PROFILE
- Manage the Enterprise Architecture (EA) Practice by establishing governance, standards, principles, roadmaps, reporting, and communication throughout the organization.
- Lead Customer Experience Architecture by defining and maintaining architecture across customer channels, CRM, loyalty programs, DAM, CMS, eCommerce, and related platforms.
- Drive Technology Strategy & Platform Selection by assessing existing and emerging technologies, evaluating business cases, costs, risks, contracts, and recommending fit-for-purpose platforms.
- Align Business Strategy with Technology by translating business drivers, capabilities, operating models, and future-state requirements into scalable enterprise and solution architectures.
- Lead Application Portfolio Rationalization by assessing the application landscape, identifying redundancies and technology aging, driving consolidation, and managing rationalization roadmaps.
- Govern Architecture Governance & Transformation by supporting demand and change advisory boards, overseeing architecture alignment throughout the software development life cycle (SDLC), and providing guidance to project/application architects.
- Drive Enterprise Transformation & Innovation by leading major transformation programs such as CRM migrations, evaluating market and technology trends, and identifying opportunities for digital innovation and business growth.
- Manage Business, Financial & Organizational Impact by developing value propositions, cost-benefit analyses, investment priorities, implementation plans, and dealing with organizational, financial, risk, and stakeholder considerations.
REQUIREMENTS
- Architecture Expertise: Deep expertise in customer experience, business systems, data/integration, application, technology, and information architecture.
- Business & Process Management: Strong capabilities in business process analysis, design, delivery, information management, SDLC, ITSM, Agile/Lean, infrastructure, and EA/ITIL frameworks.
- Leadership & Communication: Exceptional interpersonal, facilitation, negotiation, presentation, and stakeholder management skills; ability to lead teams and effectively communicate vision.
- Strategic & Analytical Thinking: Strong business acumen, structured problem-solving, planning, organization, business engineering, and understanding of holistic enterprise architecture and modeling approaches.
- Experience & Education: 10+ years of experience across business/information/solution/technical architecture, including 8+ years managing large enterprise architecture transformation programs; bachelor’s/master’s degree in a relevant field or equivalent experience.
- Preferred Credentials & Consulting Skills: TOGAF, FEAF, DOD, or Zachman certification preferred. Strong consulting, EA strategy, technology strategy, and business/enterprise architecture development experience are advantageous.
WHAT WE OFFER
- We’re on a mission to create great moments, spread happiness, and build experiences that stay in our memories for a lifetime.
- Work in a friendly environment where everyone shares positive vibes and is excited about our future.
- Collaborate with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
