As a Sr. Integration Support Specialist at the company, you will play a crucial role in ensuring seamless connectivity and integration between us and our partners. You will work closely with cross-functional teams to design and optimize integrations, enabling our clients to maximize the value of our software and enhance their overall business efficiency.
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Location
Makkah, Saudi Arabia
Responsibilities
- Integration Architecture: Design and develop robust integration architectures that enable smooth communication between our Ecommerce SaaS platform and external systems such as ERP, CRM, payment gateways, and other third-party applications.
- API Integration Designing: Design and maintain high-quality APIs to facilitate data exchange and system interoperability. Collaborate with internal teams to define API specifications and ensure compliance with industry standards.
- Integration Testing: Conduct thorough testing of API integrations to ensure functionality, data accuracy, and error handling.
- Customization: Work closely with clients to understand their specific integration requirements and provide tailored solutions. Customize integration workflows to meet unique business needs while maintaining scalability and reliability.
- Troubleshooting and Support: Investigate and resolve integration-related issues promptly. Provide technical support to clients and internal teams, offering expertise on integration best practices and troubleshooting techniques.
- Collaboration: Collaborate with product managers, software engineers, and other stakeholders to align integration efforts with overall product development and business objectives, and architect scalable solutions.
- Documentation: Create and maintain comprehensive documentation for integration processes, APIs, and troubleshooting guides. Ensure that documentation is up-to-date and accessible to internal teams and clients.
- Versioning and Upgrades: Manage API versioning and handle upgrades while ensuring backward compatibility when necessary.
- Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices related to Ecommerce integrations. Evaluate and recommend new tools and technologies that can enhance our integration capabilities.
- Security and Authentication: Implement secure authentication and authorization mechanisms for API endpoints, ensuring data privacy and integrity.
- Optimize API: Optimize API performance, scalability, and reliability through proper caching, load balancing, and error handling strategies.
Requirements
- Bachelor's or higher degree in Computer Science, Information Technology, or a related field.
- Proven experience (4+ years) as an Integration Engineer, preferably in the Ecommerce or SaaS domain.
- Strong proficiency in API design principles and patterns.
- Expertise in integration technologies such as RESTful APIs, SOAP, Webhooks, messaging queues, and other web service technologies.
- Hands-on experience with authentication protocols such as OAuth 2.0, JWT, and OAuth/OpenID Connect.
- Strong knowledge of API security best practices, including encryption, tokenization, and identity management.
- Experience with Ecommerce platforms and their APIs (e.g., Shopify, Magento, WooCommerce).
- Familiarity with common third-party APIs (e.g., payment gateways, shipping services).
- Strong problem-solving and analytical skills, and a passion for delivering high-quality solutions.
- Excellent communication skills, with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Demonstrated ability to mentor junior team members.
