As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations. Our overall mission is simple: we want the company to be the place where our customers can find, discover, and buy anything online. With your help, the company will continue to enable people to discover new worlds and implement innovation.
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The company IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as provide day-to-day support to meet our operations' present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams, and Operations on technical issues, as well as an interface between these teams as required. Besides your day-to-day activities, you will have plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results, and always be on the lookout for improvements.
Key Responsibilities:
- Implement and maintain IT infrastructure while providing support service to ensure optimal performance of all IT equipment and infrastructure.
- Manage departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) at your home site as well as remote sites.
- Run projects across the site in collaboration with the business, fellow engineers, and remote support teams to support changing business and IT requirements.
- Liaise with global SME teams for installation and maintenance of networking and server infrastructure in accordance with the company standards.
- Perform site audits on technical infrastructure to ensure adherence to the company IT and Health & Safety guidelines.
- Act as a point of contact for contractors or external suppliers and communicate technical issues and the company standards clearly.
- Provide direction and support to IT Support Technicians with regards to trouble tickets and action items.
- Produce weekly reports covering metrics and work performed.
- Provide mentoring and training to technicians and other engineers.
Basic Qualifications:
- Bachelor's degree in IT, computer science, or equivalent.
- Experience with networking technology (TCP/IP, subnetting, DNS, and DHCP).
- Experience working with Windows server technologies: AD, DFS, Print Services, SCCM.
- Experience in technical support.
- Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting.
Preferred Qualifications:
- Experience supporting a Windows server environment.
- Experience supporting video conference and teleconference equipment.
If you require a workplace accommodation during the application and hiring process, please reach out for more information.
