The Senior Manager – Conduct Risk & Consumer Protection Management champions the company's commitment to ethical conduct and consumer protection. This role provides strategic leadership in implementing and maintaining a robust framework, ensuring adherence to regulatory standards and internal requirements. Responsibilities include overseeing the development, implementation, and ongoing monitoring of conduct risk management processes across the organization, minimizing the risk of negative customer outcomes and regulatory non-compliance by ensuring compliance with regulations and best practices, identifying and mitigating potential conflicts of interest that could harm consumer interests, advocating for and championing the well-being and best interests of consumers in organizational decisions, and fostering a culture of transparency and ethical behavior, building trust in the company's safety and integrity among consumers.
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Location
United Arab Emirates
Conduct Risk
- Develop and implement risk strategies to mitigate conduct risk within the organization, ensuring alignment with regulatory requirements and industry best practices.
- Conduct regular risk assessments, monitoring, and analysis of potential conduct risk areas within different business units. Develop procedures to detect and address potential risks.
- Ensure compliance with regulatory requirements and internal policies. Prepare and present reports to management, outlining risk assessments and mitigation strategies.
- Develop and deliver training programs to enhance employee awareness of conduct risk issues, ethical practices, and regulatory requirements.
- Collaborate with various departments to ensure a cohesive approach to managing conduct risk, providing guidance and advice on risk-related matters.
Consumer Protection
- Provide strategic and execution support on policy enhancements, new products, process development, and consumer communications, including monitoring and reporting to senior management.
- Assist with identifying consumer protection-related risks and incidents, supporting appropriate reporting and governance.
- Actively engage in creating and delivering training campaigns for awareness specific to various roles within the bank.
- Provide consultative support to stakeholders on the applicable interpretation of consumer protection regulations and standards.
- Analyze consumer feedback and complaint reasons to address barriers and improve consumer product transparency and education materials.
