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The Senior Manager, Consumer Platforms & Digital Experiences will be responsible for the delivery, governance, and continuous enhancement of the company's consumer-facing platforms. Working across Product, Technology, Design, Marketing, Risk, Compliance, Legal, issuers, and strategic partners, the role will lead regional platform transformation initiatives, partner integrations, customer experience enhancements, platform migrations, and go-to-market execution. The incumbent will also drive roadmap prioritization, launch readiness, operational excellence, and the development of best-in-class customer journeys that improve adoption, engagement, and overall cardholder experience.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot, Claude etc.) to support everyday work.
Key Responsibilities
Working closely with Regional Product teams, Sub-Regional stakeholders, Technology teams, Design and UX functions, Marketing, Risk, Compliance, Legal, and external partners, the Senior Manager will:
- Lead end-to-end delivery of strategic consumer platform initiatives, including migration of cardholders from legacy ecosystems to next-generation company platforms.
- Drive program governance, executive reporting, risk management, issue escalation, and stakeholder alignment across markets, partners, and internal teams.
- Own platform roadmaps, feature prioritization, localization requirements, and enhancement backlogs to improve customer experience, adoption, and engagement.
- Partner with Product, Design, and Technology teams to deliver best-in-class user journeys, onboarding experiences, and UI/UX enhancements.
- Oversee the rollout and expansion of intelligent consumer experience capabilities, including market onboarding, business readiness, adoption tracking, and performance optimization.
- Lead onboarding and integration of partners, benefits, and ecosystem capabilities, including travel, lifestyle, concierge, and future digital experiences.
- Act as the primary liaison between regional leadership, market teams, external partners, and engineering teams to ensure effective execution and delivery.
- Manage launch readiness, production deployments, operational handover, post-launch stabilization, and continuous platform improvement.
- Maintain integration roadmaps, dependency tracking, and delivery plans across company capabilities and third-party partner ecosystems.
- Identify and evaluate emerging technologies, capabilities, and partnerships to support the future evolution of the company's consumer platforms and digital experiences.
The company requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
- 10+ years of experience in digital product management, platform delivery, payments, technology, or transformation programs.
- Proven experience delivering customer-facing digital platforms, migrations, product launches, and large-scale transformation initiatives.
- Strong expertise in customer journey design, UX/UI, onboarding experiences, and digital engagement strategies.
- Experience managing product roadmaps, feature prioritization, enhancement backlogs, and market localization requirements.
- Demonstrated success leading partner onboarding, technology integrations, testing, launch readiness, and operational handovers.
- Strong program governance, executive reporting, risk management, and post-launch stabilization experience.
- Excellent stakeholder management and communication skills, with the ability to influence senior leaders and align cross-functional teams.
- Knowledge of digital platforms, mobile applications, AI-enabled capabilities, and emerging consumer engagement technologies.
- Strong analytical, problem-solving, and execution skills within complex, matrixed organizations.
- Experience within payments, consumer banking, loyalty, travel, lifestyle, or digital consumer ecosystems preferred.
The company is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
