Sr. Presales Engineer

About the Role
The company is seeking an experienced Senior Presales Engineer to support the design and development of technical solutions across our portfolio of enterprise IT technologies. The successful candidate will work closely with customers, the sales team, technology vendors, distributors, and the company's technical team to understand business and technical requirements and translate them into complete, technically sound, commercially competitive solutions. This is a multi-vendor presales role, requiring strong technical knowledge, solution architecture capabilities, and customer engagement skills. The candidate will manage the technical presales lifecycle from initial opportunity qualification through to solution design, BOM preparation, proposal presentation, and final handover to the implementation team.

Key Responsibilities
Presales & Solution Architecture

• Engage with customers to understand their business requirements, existing environment, challenges, technical requirements, and future plans.
• Translate customer requirements into appropriate technical architectures and solutions.
• Design multi-vendor solutions covering areas such as:
  • Enterprise networking
  • Wireless networking
  • Cybersecurity
  • Firewalls and secure connectivity
  • Unified Communications & Collaboration
  • Microsoft and cloud solutions
  • Servers, storage, and virtualization
  • Backup and disaster recovery
  • Identity and access management
  • Endpoint and server security
  • Cloud and hybrid infrastructure
  • Data protection and information security
• Recommend appropriate products, licenses, subscriptions, services, and configurations based on customer requirements.
• Ensure solutions are technically compatible, correctly sized, scalable, secure, supportable, and commercially viable.
• Develop high-level and low-level solution architectures where required.
• Identify technical risks and dependencies before submitting a solution.

Solution Sizing & Bill of Materials

• Prepare accurate Bill of Materials (BOM), Bill of Quantities (BOQ), licensing requirements, and solution configurations.
• Perform product sizing based on customer requirement.
• Validate BOMs using vendor sizing and configuration tools where available.
• Work with vendors and distributors to validate complex designs and configurations.
• Review distributor/vendor quotations to ensure that required hardware, licenses, subscriptions, and services are included.
• Identify unnecessary or missing components before quotations are submitted to customers.

Technical Proposals & Tender Responses

• Prepare professional technical proposals, solution descriptions, and compliance sheets.
• Respond to customer RFPs, RFQs, tenders, and technical questionnaires.
• Prepare technical compliance matrices against customer specifications.
• Support the sales team in developing commercially competitive solutions without compromising technical quality.
• Participate in customer clarification meetings and technical negotiations.

Customer Engagement & Technical Presentations

• Conduct customer meetings and technical discovery workshops.
• Present proposed solutions clearly to both technical and non-technical stakeholders.
• Conduct product and solution demonstrations, explaining technical concepts, solution benefits, and business value.
• Conduct site surveys and technical assessments, identifying opportunities for improvement.
• Act as a trusted technical advisor throughout the sales cycle.

Proof of Concept & Demonstrations

• Plan and coordinate Proof of Concept (PoC), Proof of Value (PoV), and technical evaluations.
• Define PoC objectives, success criteria, and test cases.
• Document and present PoC results.

Vendor & Distributor Coordination

• Maintain strong technical relationships with technology vendors and distributors.
• Coordinate with vendor presales and solution architects when additional expertise is required.
• Manage technical elements of deal registrations, solution validations, and product positioning.
• Stay informed about new products, technologies, and vendor roadmaps.
• Continuously expand technical knowledge across the company's technology portfolio.

Sales Team Support

• Work closely with account managers throughout the opportunity lifecycle.
• Assist in qualifying opportunities and identifying solution strategies.
• Attend customer meetings as required.
• Help identify upselling and cross-selling opportunities.
• Provide realistic technical input on solution complexity and implementation effort.

Project Scoping & Handover

• Develop clear Scope of Work (SOW) and professional services requirements.
• Define project assumptions and deliverables.
• Estimate required implementation effort and engineering resources.
• Conduct structured technical handover to the implementation team.
• Support the technical team during complex implementations.

Technical Knowledge
The candidate should have strong knowledge in several technology areas:
Networking
Experience with vendors such as Cisco, Cisco Meraki, or Fortinet is preferred. Cybersecurity
Understanding of Next-Generation Firewalls, Endpoint Security, Identity Security, and Vulnerability Management. Experience with vendors like Fortinet, Cisco, or Palo Alto Networks is valued. Collaboration & Unified Communications
Knowledge of Cisco Unified Communications and Microsoft Teams is beneficial. Infrastructure & Data Center
Understanding of enterprise servers, storage, virtualization, and disaster recovery. Knowledge of Dell Technologies and VMware is advantageous.

Qualifications

• Bachelor's degree in Computer Engineering, Network Engineering, Computer Science, Information Technology, or related field.
• Minimum 5 years of relevant IT experience, including 2–3 years in a presales or customer-facing technical role.
• Experience designing and presenting enterprise IT solutions.
• Knowledge of BOMs, BOQs, technical proposals, and compliance sheets.
• Strong written and verbal communication skills in English; Arabic skills are preferred.

Certifications
Relevant certifications, including CCNA / CCNP, Cisco Collaboration, Fortinet, and Microsoft Azure certifications are preferred. Candidates must demonstrate a willingness to learn and obtain additional certifications.

Requirements
Key Competencies

• Strong analytical thinking and solution architecture skills.
• Excellent customer-facing and presentation skills.
• Strong documentation skills and attention to detail.
• Ability to manage multiple opportunities simultaneously.
• Strong problem-solving and relationship-building skills.

Additional Expectations

• Comfort working outside of existing technology specializations.
• Ability to research and learn new technologies quickly.
• Maintain organized technical documentation and keep knowledge updated.