Sr. Product Education Facilitator

The Sr. Product Education Facilitator provides learners with all aspects of a training program, including planning, curriculum design from available content, and delivering best-in-class training. The role requires a depth and breadth of functional knowledge in the company applications, applying standard methodologies into engagements that necessitate professional training development and delivery. Product Education Facilitators are responsible for ensuring customer knowledge of the platform and their ability to realize value from the company.

Your Responsibilities

• Lead training projects from start to finish, including planning, needs assessments, curriculum design, development, and training delivery.
• Conduct training assessments and persona assessment through workshops, interviews, or surveys.
• Compile training assessment findings, identify themes, and deliver a related training plan outlining activities required to support the overall project, including a curriculum map, delivery plan, and timeline.
• Build long-term trusted relationships with clients and colleagues by addressing and resolving client issues and exceeding client expectations for successful projects.
• Engage with internal teams, such as product and implementation, to ensure proper understanding of customers’ needs and the product build.
• Develop and deliver end-user training curriculum based on client use cases and the company applications; activities include training across multiple channels (web-based, classroom, virtual) using various learning tools.
• Work to develop as a subject matter expert for a specific product, applying any industry experience.
• Deliver web-based and in-person classroom training.

Who You Are & What Makes You Qualified

• You must be fluent in Arabic and English, possessing excellent oral and written communication skills.
• 3+ years of proven experience creating and delivering corporate instructor-led, eLearning, and hybrid course curriculum at a SaaS/CCaaS company.
• You have an understanding and experience in training and instructional design methodology.
• You can discuss the benefits of a SaaS CXM program and possess knowledge of implementing enterprise systems.
• You have strong interpersonal skills and can take a leadership role when necessary.
• You pay attention to detail and can quickly assimilate and apply new concepts, business models, and technologies.
• Able to work independently and creatively in a fast-paced startup environment.
• Having experience working within the company ecosystem (e.g., instructional designer, instructor developing courses, and facilitating training sessions) is a plus.
• Familiar with learning tools such as authoring tools, screen-capture software, and survey/assessment tools (e.g., Webex).
• Familiarity or experience with public sectors is a plus.
• Based in the UAE.

You Know You're Successful If

• You can create measurably effective, extraordinary learning experiences.
• You can adapt and operate effectively in ambiguous or ever-evolving environments.
• You have the ability to work both independently and as part of a team.