About the Role
Our mission is to make our third-party (3P) business the best place for sellers to launch, operate, and grow. We continually improve the seller experience by simplifying processes, reducing defects, and eliminating work that adds cost without adding value. We’re seeking a strategic, hands-on leader to drive operational excellence across the seller journey. You will lead cross-functional initiatives to reduce cost to serve, remove operational waste, and resolve the root causes of recurring issues. Working across business, operations, and technology teams, you will turn data and seller feedback into scalable improvements with measurable results.
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Key Responsibilities
- Process improvement: Identify inefficiencies, simplify workflows and establish consistent processes that improve seller outcomes.
- Cost and defect reduction: Reduce avoidable contacts, errors, rework, and manual effort while improving service quality.
- Project delivery: Lead improvement initiatives from diagnosis through rollout, with clear ownership, timelines, and measurable returns.
- Performance management: Define and track metrics for cost to serve, defects, productivity, and seller experience.
- Continuous improvement: Coach teams in structured problem-solving and build a culture of accountability and lasting improvement.
Basic Qualifications
- 5+ years of product or program management, product marketing, business development, or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred Qualifications
- Experience in influencing senior leadership through data-driven insights
- Experience working across functional teams and senior stakeholders
Our inclusive culture empowers individuals to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://thecompany.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
