About the Role
The company is evolving its consumer-facing platforms to create stronger customer value propositions, enable new product solutions, and support sustainable growth across CEMEA. The Senior Manager, Consumer Platforms CEMEA will support the strategic evolution of the company's consumer-facing and backend platforms, helping shape the products, propositions, customer experiences, and solutions that can be built through them in the future.
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The role requires a commercially minded problem solver with strong business acumen, structured thinking, and the ability to translate complex business questions into practical recommendations. The leading indicator of a good fit will be experience within a scaled, digital-first consumer business such as e-commerce, mobility, on-demand delivery, travel, marketplaces, subscriptions, or other technology-enabled services, with direct involvement in building and evolving consumer-facing mobile applications, digital journeys, and high-frequency customer experiences.
Working across regional and global Product, Technology, Design, Data, Finance, Marketing, Risk, Compliance, market teams, issuers, and partners, the incumbent will develop strategic perspectives, assess opportunities, build business cases, and support senior leadership decisions on platform direction and investment.
Responsibilities
- Drive the evolution of consumer-facing applications and digital experiences, applying best practices from scaled digital-first businesses to create intuitive, engaging and high-frequency customer journeys.
- Shape the CEMEA consumer platform strategy across internal and external platforms, defining how capabilities should evolve to support future products, propositions and customer experiences.
- Structure complex and ambiguous business problems, evaluate strategic options and translate insights into clear recommendations, business cases and executable solutions.
- Translate strategic priorities and new CVP propositions into platform capabilities and product roadmaps, partnering with Product, Technology, Design and Data teams across digital journeys, benefits, loyalty, personalization, servicing and engagement.
- Shape the role of AI within consumer experiences, including conversational, generative and agentic capabilities, while defining the data, governance and operating-model requirements needed to scale responsibly.
- Develop investment recommendations and performance frameworks to assess platform health, customer outcomes, adoption, commercial impact, cost and return on investment.
- Lead cross-functional and cross-regional strategic discussions and develop executive-ready recommendations to align regional and global stakeholders, resolve trade-offs and support senior leadership decisions.
- Act as a strategic thought partner to Consumer Solutions leadership, bringing external perspectives from digital commerce, marketplaces, mobility, travel, fintech and emerging consumer technologies.
Qualifications
- 8+ years of experience across consumer products, strategy and/or payments, with a strong preference for experience building and scaling consumer-facing mobile or D2C platforms in sectors such as e-commerce, mobility, on-demand delivery and travel. Payments, strategy/consulting or financial services experience is an added advantage.
- Strong business centric and strategic acumen, with the ability to connect customer needs, product and platform capabilities, operating models and financial outcomes.
- Demonstrated experience shaping digital-first platforms and growth strategies, including market-entry assessments, proposition development, business cases and investment recommendations.
- Ability to translate strategy into execution, converting recommendations into product roadmaps, business requirements and implementation priorities.
- Strong analytical capabilities, including market sizing, financial modelling, performance analysis, scenario development and synthesis of complex data into actionable insights.
- Excellent executive communication and stakeholder management skills, with the ability to simplify complex topics, develop high-quality decision materials and influence senior stakeholders across matrixed, multicultural organizations.
- Experience shaping and scaling consumer digital experiences, including personalization, intelligent recommendations and other capabilities that drive engagement and customer value.
- Bachelor’s degree required
- MBA or relevant postgraduate qualification preferred.
