About the Role
the company Now is searching for a results-driven Sr. Program Manager focused on Strategic Projects and Network Loss to lead and execute their agenda for network loss reduction across Dark Stores and Regional Distribution Centers (RDCs) in the UAE, Saudi Arabia, and Egypt. In this role, you will engage in strategic initiatives aimed at improving customer experience (CX), reducing costs, and continuously enhancing operations. You will define the loss strategy, set targets across all loss categories, and achieve measurable improvements through Kaizen initiatives, process re-engineering, and cross-functional program execution.
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Key Job Responsibilities
- Lead strategic initiatives across all miles in MEATR.
- Drive root-cause analysis using data to identify drivers and implement sustainable corrective actions at the site, region, and network level.
- Own the Network Loss P&L for Dark Stores and RDCs across AE, SA & EG; set and deliver annual/quarterly NL targets across WHL, WHD, and Concessions buckets.
- Lead Kaizen & Improvement Projects end-to-end, including scoping, stakeholder alignment, execution, and benefit tracking to achieve step-change reductions.
- Build and operate mechanisms (WBRs, MBRs, flash reports, dashboards) to monitor loss trends, flag deviations early, and enforce accountability.
- Manage stakeholders—partner with Program teams, Finance, Core FC Operations, ICQA, Transportation, and Technology to align priorities and drive shared outcomes.
- Develop scalable playbooks for loss reduction that can be replicated across new launches and geographies.
- Influence without authority across multiple stakeholder groups to embed loss-reduction practices into standard operations.
- Conduct deep dives into exceptions—lead investigations into high-loss events, document Centers of Excellence (COEs) where applicable, and ensure preventive measures are implemented.
Basic Qualifications
- 5+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Preferred Qualifications
- 2+ years of experience driving process improvements.
- Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.
Our inclusive culture empowers all employees to deliver the best results for our customers. If adjustments are needed during the application and hiring process, including support for the interview or onboarding process, additional information is available through designated resources.
