Sr. PS Program Manager

As a Program Manager in Professional Services, you will lead a portfolio of strategic customer programs across the Middle East, governing the successful delivery of the company solutions while driving customer outcomes, delivery excellence, and commercial performance.

Responsibilities

• Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
• Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
• Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
• Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
• Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
• Govern company-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
• Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.

Requirements

• Proven experience leading complex enterprise software programs.
• Strong governance and commercial acumen.
• Executive stakeholder management skills.
• The ability to influence cross-functional teams and customers without direct authority.