About the Job:
The company is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
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The Role:
The Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce Center of Excellence (CoE), providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes. The Senior Salesforce Administrator partners closely with business stakeholders, product owners, developers, architects, QA teams, and other IT functions to deliver scalable Salesforce solutions aligned with organizational goals. This role leads complex configuration initiatives, supports production operations, mentors junior administrators, and contributes to platform governance, best practices, and long-term roadmap planning.
Responsibilities:
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Salesforce Administration & Platform Management:
- Administer and maintain Salesforce environments, including Sales Cloud and related applications.
- Configure and support custom objects, fields, validation rules, approval processes, and Lightning applications.
- Create and maintain advanced automation solutions using Salesforce Flow.
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Production Support & Issue Resolution:
- Provide Level 2 and Level 3 support for Salesforce-related incidents.
- Troubleshoot system issues, data inconsistencies, and user-reported defects.
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Solution Delivery & Collaboration:
- Partner with business stakeholders to gather and document functional requirements.
- Collaborate with developers, QA analysts, and integration teams during project execution.
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Data Management & Integrations:
- Perform data management activities including imports, exports, and cleansing using approved tools.
- Support integrations between Salesforce and third-party applications.
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Release Management & Governance:
- Support deployment processes utilizing CI/CD and DevOps tools.
- Maintain documentation related to system configuration and operational procedures.
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Leadership & Mentorship:
- Serve as a mentor for junior Salesforce Administrators.
- Contribute to team capability development and promote Salesforce best practices.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent experience.
- 5+ years of Salesforce Administration experience in enterprise environments.
- Salesforce Administrator Certification required.
- Strong hands-on experience with Salesforce Sales Cloud and advanced automation solutions.
- Excellent communication skills, with the ability to manage multiple priorities in a fast-paced environment.
- Fluent in English.
Preferred Qualifications:
- Salesforce Advanced Administrator Certification.
- Experience with Salesforce CPQ and marketing automation platforms.
- Familiarity with Apex, SOQL, and release governance practices.
Core Competencies:
- Salesforce Platform Administration
- Business Process Analysis
- Data Management & Integrity
- Problem Solving & Troubleshooting
- Communication & Stakeholder Engagement
Diversity and Inclusion:
At the company, diversity and inclusion are guiding values that shape how we build our teams and cultivate leaders. We hire individuals from diverse backgrounds and believe that our differences make us stronger together.
Work Conditions:
Full-time, On-site
Location:
Eastern Region (On-site)
Company Overview:
The company is the global identity security leader. We empower organizations with effective solutions to manage identity attack surfaces and neutralize threats, serving 20,000 customers worldwide, including 75 of the Fortune 100. Learn more at www.thecompany.com.
