Sr. Service Technician - Field Service

About the Role
Electronic service technicians are responsible for diagnosing, repairing, or replacing parts for all household appliances. This role requires a combination of technical expertise and customer service skills to ensure complete satisfaction for our clients.

Job Responsibilities

• Pre-screen, identify, analyze, and repair appliance and electronic product failures to ensure complete customer satisfaction.
• Configure/troubleshoot hardware, including audio-DSP, A/V control, video and audio devices, and USB-based software applications.
• Order necessary parts after initial pre-screen so they are available before visiting customers' premises.
• Perform daily administrative functions, including warranty claims and report submissions.
• Maintain performance objectives as required by the company.
• Maintain company vehicle, tools, equipment, and parts inventory.
• Rely on personal judgment for work safety.
• Work independently without onsite supervision.
• Track service documents and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

• 3 to 5 years of field service experience in all major home appliances.
• Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
• Knowledge and proficient use of electronics, appliance, and/or refrigeration tools and diagnostic test equipment.
• Proficient in MS Office and smartphone technology, with the ability to quickly learn proprietary software applications.
• Valid driver's license with a clear driving record.
• Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
• Ability to work a flexible schedule based on business needs.
• Excellent communication, organization, and customer service skills.