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ServiceNow is a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Join our Solution Consulting team and play a key role in shaping our future success by supporting Employee Experience, Customer Workflow, and ITX Solution Sales. As a hands-on technical consultant, you will focus on solution delivery and positioning throughout the sales cycles.
Key Responsibilities:
- Act as a technical consultant with the ability to develop, position, and provide product-specific solutions during sales cycles.
- Lead discovery workshops to identify customer challenges and provide product demonstrations tailored to their needs.
- Address product feature and technical inquiries from customers, channel partners, and colleagues.
- Guide strategic programs in top accounts by facilitating customer journey sessions for roadmap and outcome agreements.
- Provide feedback to product management regarding enhancements that could address customer needs.
- Collaborate with other Solution Consultants to share best practices and reusable assets to enhance team quality and efficiency.
- Stay informed on competitive analysis and market differentiation.
- Support marketing events, including executive briefings, conferences, user groups, and trade shows.
Qualifications:
- Experience with integrating AI into work processes and decision-making.
- Extensive pre-sales solution consulting or sales engineering experience.
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
- Strong collaborative skills with product management, marketing, partners, and professional services.
- Territory management skills in pipeline building and working with Sales teams for execution excellence.
- Willingness to travel is required.
Additional Information:
ServiceNow values inclusivity and encourages candidates from diverse backgrounds, including those with unique experiences, to apply. We operate with flexibility and trust in our distributed work environment.
For more information or inquiries regarding accommodations throughout the application process, please contact: [email protected].
Language Requirements: Proficiency in English is preferred; additional language skills are a plus.
