Sr. Specialist, CX Strategy

As a Sr. Specialist, CX Strategy, you will own all aspects of the customer journey - identifying pain points and driving solutions that improve customer outcomes. You’ll own specific CX programs end-to-end, from problem definition through execution and optimisation.

Responsibilities

• Develop and execute a long-term CX vision and roadmap that articulates how exceptional CX should be delivered and measured.
• Leverage CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation.
• Take full ownership of assigned CX programs - define the problem, design the solution, run pilots, roll out at scale, and iterate.
• Ensure programs drive measurable customer and business value and continually optimise them through structured testing and feedback loops.
• Work with Product, Tech, Ops, and Market teams to secure alignment on priorities and unblock execution.

Qualifications

• 5+ years of experience in management consulting or high-growth start-ups across similar industries in customer experience, analytics, program management, or strategy roles.
• Strong analytical skills; proficiency in SQL & Excel.
• High degree of ownership with the ability to communicate complex analysis simply and persuasively.
• Experience running programs end-to-end with clear, measurable outcomes.