ABOUT THE ROLE
The fintech payments landscape at the company is complex—characterized by high transaction volumes, multiple acquiring partners, evolving scheme rules, and an internal product roadmap that may not always align with documentation. We are seeking a rigorous, detail-oriented operator who scrutinizes information and validates claims. This role requires a professional who can analyze metric shifts to identify root causes, validate data associated with product enhancements, and independently diagnose issues in payment performance. This position intersects payment performance, commercial analysis, and operational accountability, necessitating someone who works autonomously, confidently challenges assumptions, and effectively communicates analytical insights to senior leadership and external stakeholders.
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WHAT’S ON YOUR PLATE?
- Own payment performance analytics end-to-end, diagnosing root causes behind acceptance rate shifts and acquirer-level anomalies without solely relying on provider explanations.
- Validate claims from payment providers, product teams, and processing partners with independent data analysis.
- Conduct in-depth investigations into payment performance issues and operational gaps, presenting findings clearly for senior director audiences and driving solutions through cross-functional teams.
- Manage end-to-end project execution, from feasibility and commercial viability assessment to supporting rollouts in collaboration with cross-functional teams.
- Evaluate internal and external opportunities that align with the fintech strategy, managing their execution effectively.
QUALIFICATIONS
WHAT DID WE ORDER?
- 3+ years of experience in Strategy or Operations roles within tech, e-commerce, or fintech sectors.
- Prior exposure to fintech is required.
- Deep understanding of the payments ecosystem, including acquirer processing, issuer decline logic, 3DS authentication flows, scheme rules, and settlement mechanics, allowing for independent data interrogation.
- Advanced proficiency in data analysis tools (SQL and/or Excel/Sheets, or BI platforms) with the capacity to independently build analyses, reconcile datasets, and derive insights without a dedicated analytics team.
- Strong solution orientation, demonstrating ownership, accountability, and urgency in tasks.
- Collaborative and adaptable, with experience in cross-functional environments including product, legal, marketing, fraud, and business operations teams.
- Ability to influence cross-functional outcomes without direct authority.
- Naturally skeptical and intellectually rigorous, with a tendency to question assumptions, trace anomalies, and validate conclusions before decision-making.
- Ability to deconstruct large, complex challenges into structured, actionable plans.
