Sr. Specialist Marketing CRM

About the job
The company is part of the Delivery Hero Group, a leading local delivery platform with a mission to provide an amazing experience—fast, easy, and to your door. Operating in around 65 countries worldwide, Delivery Hero is headquartered in Berlin, Germany, and has been listed on the Frankfurt Stock Exchange since 2017, being part of the MDAX stock market index.

WHAT’S ON YOUR PLATE?
Your mission is to work closely with our CRM team to ensure the execution of projects goes as smoothly as possible. As a Sr. Specialist, you will own and implement CRM campaigns on a country level for the company. You'll need to be flexible, performance-driven, possess an experimentation mindset, and be able to work with tight deadlines, being willing to be hands-on to get the job done. This role will be part of our regional Performance Marketing team looking after all the company's markets.

• Ideation of CRM campaigns around the customer lifecycle to meet business needs
• Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop, etc.)
• Forecasting, aligning, and monitoring campaign spend and ensuring adherence to monthly, quarterly, and annual CRM budgets
• Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
• Creating visibility for local marketing teams on performance and cost evolution
• Formulation of data-backed hypotheses to optimize ROI from existing flows

WHAT DID WE ORDER?

• Bachelor's degree in marketing or equivalent, with a strong data focus.
• Minimum of 2 years of proven relevant work experience, preferably in a fast-paced working environment.
• Excellent Excel skills.
• Experience in working with CRM and campaign management tools like Braze or similar is a plus.
• Being data-driven and passionate about results; comfortable working with data and reporting campaign performance.
• Good time management skills.
• Fluency in written and spoken English; Arabic fluency is a plus.
• Good interpersonal, communication, and presentation skills.
• Proactive, responsible, attention to detail, and a good team player.