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About the Role
AWS Applied AI Solutions (AAIS) is dedicated to building a future where innovation is driven by the company AI teammates. We create AI solutions that enhance human capabilities and transform entire business functions, delivering end-to-end products that simplify the complex and enable the impossible without requiring prior cloud experience. Our focus is on customers who are forward-thinking, and we aim to establish connections to assist others in their journey. We are pursuing ambitious opportunities and seek builders who share our vision.
At AWS Enterprise Support, we are looking for a Senior Technical Account Manager (TAM) to drive value and service for some of the largest enterprises globally. This role supports our customers’ innovative endeavors across diverse technology areas, including Compute, Storage, Database, Big Data, AI/ML, and Networking. As their advocate and 'voice of the customer,' you will be a technical leader representing AWS to large enterprises.
As a Senior TAM, you will develop and execute technical cloud strategies to promote the adoption and usage of AWS services. Your technical expertise and interpersonal skills will enable you to effectively engage with customers and facilitate discussions with senior leaders regarding operational excellence and risk management. You will provide advocacy and strategic technical guidance, help plan and build solutions incorporating best practices, and proactively ensure that customers' AWS environments remain operationally healthy. By establishing close relationships, you’ll gain insights into their business needs and technical challenges, helping them maximize their AWS value.
The TAM is crucial in delivering value to our Enterprise Support clients. If you want to be at the forefront of technological innovation, we invite you to join our team!
Key Responsibilities
- Build solutions, provide technical guidance, and advocate for customer needs
- Ensure AWS environments stay operationally healthy while reducing costs and complexity
- Develop trusting relationships with customers to understand their business requirements and technical hurdles
- Drive technical discussions concerning incidents, trade-offs, and risk management using your technical knowledge and customer focus
- Consult with diverse partners, ranging from developers to C-suite executives
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively identify opportunities for customers to derive further value from AWS
- Provide detailed reviews of service disruptions and track monthly and quarterly metrics for pre-launch planning
- Resolve a variety of issues as different customers migrate their workloads to the cloud
About the Team
We value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage you to apply. Regardless of your career trajectory, whether traditional or not, your unique experiences are welcomed.
AWS is the most comprehensive and widely adopted cloud platform in the world. We pioneered cloud computing and continue to innovate, which is why trusted companies ranging from the most successful startups to Global 500 organizations utilize our robust suite of products and services to power their business.
We prioritize work-life harmony. We believe success at work should not come at the cost of personal sacrifices. Our culture supports flexible work hours and arrangements, enabling us to thrive at work and home.
At AWS, fosters a culture of curiosity and continuous learning. Our employee-led affinity groups encourage inclusion and allow us to celebrate our differences. Ongoing events and educational experiences, including Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to embrace our uniqueness.
We are committed to elevating our performance standards as we aim to become Earth's Best Employer. You will find ample opportunities for knowledge-sharing, mentorship, and career development resources to enhance your professional growth.
Basic Qualifications
- 10+ years of experience in technical roles encompassing distributed systems, cloud architecture, software development, infrastructure/platform engineering, Data & Analytics, or AI/ML
- Experience in customer-facing technical roles such as technical account manager, solutions architect, consultant, or support engineer
- Familiarity with the operational parameters and troubleshooting of a mix of the following: compute, storage, networking, databases, AI/ML, containers, DevOps, big data and analytics, security
- Proven ability to steer technical discussions and communicate effectively with both engineering teams and executive stakeholders
Preferred Qualifications
- Knowledge in distributed systems design and implementation
- Experience in large-scale automation and workflow management
- Professional experience with AWS services or other equivalent cloud platforms (Azure, GCP)
- Experience with AI/ML workloads including foundation models, inference infrastructure, agentic systems, and MLOps
- Familiarity with container orchestration (EKS, ECS, Kubernetes), serverless architectures, and infrastructure as code (Terraform, CloudFormation, CDK)
Inclusion and Accommodation
Our inclusive culture empowers us to deliver the best outcomes for our customers. If you have a disability and need workplace accommodations throughout the application and hiring process, including support during the interview or onboarding phases, please explore the resources available.
