About the Role
Would you like to join one of the fastest-growing organizations within the company? At the company Enterprise Support, we’re looking for a Senior Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from the company. In this role, you will support our customers’ creative and transformative spirit of innovation across technology areas such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless, and more. You will have the opportunity to be the technical leader for large enterprises while being their advocate and ‘voice of the customer’ to the company product teams.
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As a Senior TAM, you will craft and execute technical cloud strategies to drive customer adoption and use of the company services. Your technical acumen and customer-facing skills will enable you to effectively represent the company at our customers and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
You will provide advocacy and strategic technical guidance to plan and build solutions using best practices and proactively keep the customers' the company environments operationally healthy. The close relationships developed with your customers will allow you to understand their business and operational needs, technical challenges, and help them achieve the greatest value from the company.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Key Job Responsibilities
- Build solutions, provide technical guidance, and advocate for the customer
- Ensure the company environments remain operationally healthy while reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with the company Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
- Proactively find opportunities for customers to gain additional value from the company with a bias for action
- Provide detailed reviews of service disruptions, monthly and quarterly metrics, and detailed pre-launch planning
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
Basic Qualifications
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
Preferred Qualifications
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customer-facing environments as a technical lead
Our inclusive culture empowers individuals to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://thecompany.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
