About the Job:
The driving force behind our success has always been the people of the company. Our aspiration, desire, and ambition to continually push the envelope and challenge the status quo are what set us apart. You will experience qualities of passion, pride, and aspiration through career development programs, community service projects, and social events that foster fun and relationship building across our global community.
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The Role:
This position is within the Customer Success and Training (CS&T) department and is vital in improving customer satisfaction. The successful candidate will provide a high level of technical support and training to internal and external customers, with a focus on driving the adoption and usage of the company’s solutions and enhancing work practices.
Your Impact:
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot and resolve complex technical and engineering-related problems reported by customers using the company’s proprietary software (e.g., Aspen TEMPEST).
- Escalate customer issues and drive resolution cross-functionally within the company.
- Deliver high-quality intermediate/advanced-level training classes based on geosciences and upstream workflows.
- Develop and maintain customer-focused training materials for new releases and applications.
- Conduct pre-sales consultations to identify business problems and articulate the company’s products as solutions.
- Develop strong relationships with customers to understand their business needs and challenges.
- Collaborate with other company functions to maintain and develop business opportunities.
- Function as a subject matter expert in the company’s pre-release software testing program.
- Coach fellow team members to enhance their technical skills.
- Conduct health checks on assigned accounts, provide onsite support and consultancy, and author technical white papers for the company’s web knowledge base.
What You'll Need:
- Bachelor’s degree (or higher) in Petroleum/Reservoir Engineering, Geology, or Geophysics from an accredited institution.
- 5+ years of experience in the Oil & Gas industry.
- 3+ years of reservoir engineering experience with proficiency in Aspen Tempest or related applications.
- Solid understanding of petroleum/reservoir engineering workflows and knowledge of asset optimization, modelling, and simulation software suites (e.g., Petrel, Eclipse, IX, CMG, tNav, Mbal, Prosper, GAP).
- Detail-oriented with hands-on problem-solving skills.
- Excellent communication, interpersonal, and customer relationship skills.
- Ability to work well in diverse teams composed of people with varied backgrounds.
- Demonstrated ability to convey complex information clearly and concisely.
- English language proficiency is mandatory (additional language skills are beneficial).
- Ability to travel internationally.
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Work Conditions: On-site, Full-time
