About the Role
This position supports, configures, and maintains middleware platforms and integration services, ensuring reliable communication between enterprise applications. The role is essential for maintaining stable middleware operations through installation, monitoring, troubleshooting, security compliance, and documentation, while delivering effective integration solutions across IT environments.
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Key Accountability Areas
Middleware Installation, Configuration & Maintenance:
- Install, configure, and maintain middleware software solutions.
- Install, upgrade, and maintain Microsoft integration platforms (e.g., BizTalk Server, Azure Integration Services, API Management, Service Bus, Event Grid) and .NET applications to ensure high performance, reliability, and availability.
- Perform regular updates and patches to middleware software.
Integration Design & Implementation:
- Design, build, and configure middleware integration solutions across multiple platforms and environments.
- Ensure seamless integration and communication between different applications.
- Support integration with enterprise systems such as Microsoft Integration platforms, SharePoint, Azure API Management, and .NET applications.
System Monitoring & Issue Resolution:
- Monitor system performance, logs, and metrics to proactively identify and resolve issues.
- Troubleshoot integration issues, perform root cause analysis, and implement solutions.
- Monitor system performance and troubleshoot issues.
Security, Compliance & Resiliency:
- Implement security measures to protect middleware environments.
- Ensure middleware services meet enterprise standards for security, resiliency, and compliance.
- Implement and manage automated deployment, failover, and backup strategies for middleware services.
Collaboration & Stakeholder Management:
- Collaborate with IT and business teams to understand requirements and deliver solutions.
- Collaborate with development and infrastructure teams to troubleshoot integration issues and implement solutions.
Documentation & Knowledge Sharing:
- Develop and maintain technical documentation including topology diagrams, configuration settings, and operational procedures.
- Actively contribute to knowledge sharing within the team.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills relevant to the job.
Delivery:
- Perform planned activities to meet operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide periodic reports detailing deviations and execution of planned tasks.
Problem-Solving:
- Address any problems that arise and escalate complex operational issues as necessary.
Quality:
- Ensure quality requirements are met; develop effective quality control processes, including specifications for products or processes.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities whenever possible.
Compliance:
- Adhere to relevant policies, procedures, and work instructions.
Health, Safety, and Environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
- Bachelor’s Degree in Information Management Sciences & Systems or any relevant field.
Work Experience
- 4 to 6 years of relevant experience.
Technical / Functional Competencies
- Applications Development Standards and Procedures
- Applications Knowledge
- Applications System Analysis
- Applications System Design
- HRIS Payroll Systems
- Joint Applications Development
