About this opportunity:
We are looking for a Storage and Backup Expert responsible for administering, supporting and maintaining enterprise storage and data protection platforms to ensure high availability, performance, security and recoverability of business-critical systems. The role focuses on day-to-day operations, troubleshooting, optimization, and lifecycle management across multi-vendor storage and backup technologies.
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What you will do:
Storage Administration
- Administer and support enterprise storage platforms including DELL Storage systems (VMAX, PowerMax, Unity, NAS and Elastic Cloud Storage – ECS).
- Manage and support IBM Flash Storage, IBM Elastic Storage System (ESS), Pure Storage and Huawei OceanStor environments.
- Perform storage provisioning, zoning, masking, capacity management and performance monitoring.
- Monitor storage health and proactively resolve performance, availability and capacity issues to meet SLAs.
- Execute storage migrations, upgrades, firmware updates and patching activities.
- Support replication, snapshots and disaster recovery operations per defined procedures.
Backup & Data Protection
- Administer enterprise backup solutions using DELL EMC NetWorker, PowerProtect Data Manager (PPDM) and Data Domain.
- Manage backup jobs, schedules, retention policies and compliance requirements.
- Monitor backup operations, troubleshoot failures and ensure completion within backup windows.
- Perform restore requests, recovery testing and disaster recovery support activities.
- Ensure backup and recovery operations meet defined RPO/RTO objectives.
Operations & Support
- Act as senior escalation point for storage and backup incidents, problems and service requests.
- Perform root cause analysis and implement preventive actions to avoid recurrence.
- Maintain operational documentation, runbooks and standard operating procedures (SOPs).
- Participate in on-call support for 24x7 production environments as required.
- Coordinate with vendors for technical support, case management and issue resolution.
Collaboration & Knowledge Sharing
- Work closely with UNIX/Linux, Windows, VMware, Cloud and Application teams for storage and backup activities.
- Provide technical guidance and mentoring to junior team members.
- Communicate effectively with stakeholders on operational status, incidents and risk areas.
- Identify and escalate operational risks and ensure tracking to closure.
What you will bring:
- Hands-on experience with DELL Storage (VMAX, PowerMax, Unity, NAS, ECS), IBM Flash Storage, IBM ESS, Pure Storage and Huawei OceanStor.
- Expertise in DELL EMC NetWorker, PowerProtect Data Manager (PPDM) and Data Domain.
- Solid understanding of SAN/NAS, Fibre Channel, iSCSI, multipathing and storage networking.
- Experience supporting storage for VMware, UNIX/Linux and database environments.
- Knowledge of replication, snapshots and DR operations.
Qualifications:
- BSc in Telecommunications, Computer Science or equivalent.
- 8+ years of experience in Storage and Backup Administration in enterprise environments.
- Strong troubleshooting, analytical and stakeholder management skills.
- Ability to work independently and handle high-pressure production issues.
- Proactive, detail-oriented and ownership-driven approach.
Primary country and city: United Arab Emirates (AE) || Dubai
Req ID: 786632
