About the Role
As a Store Sales Associate at our Dubai store, you'll be the face of the company, welcoming walk-in travelers, understanding their travel needs, and helping them discover the right products and services. This is a short-term, full-time, on-site opportunity for someone who can hit the ground running, engage customers confidently, and contribute to sales from day one.
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The Job
- Visa Application Assistance: Assisting customers with visa applications on-site, ensuring accuracy and completeness.
- Customer Engagement: Welcoming walk-in customers and understanding their travel and visa needs.
- Visa Guidance: Educating travelers on visa requirements, timelines, pricing, and the company's value proposition.
- Customer Support: Resolving customer queries and concerns with empathy, patience, and professionalism.
- Store Management: Keeping the store presentable, organized, and aligned with the company's brand standards.
- Travel & Visa Knowledge: Staying current on visa regulations, travel policies, and company product updates.
- Customer Experience: Identifying opportunities to improve the in-store experience and sharing feedback with the team.
The Ideal Candidate
You’ll likely thrive in this role if you:
- Experience: At least 1 year of experience in a customer-facing or front-desk role. Prior experience in visa processing, travel agencies, immigration consultancies, or related travel services is highly preferred.
- Visa & Travel Knowledge: Familiarity with visa types (tourist, transit, business), documentation requirements, processing timelines, and common rejection reasons. Awareness of embassy/consulate procedures and destination-specific entry regulations is a strong plus.
- Communication Skills: Fluent in English, with strong verbal and interpersonal skills. Proficiency in multiple languages is highly preferred.
- Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction. Ability to simplify complex visa processes for travelers who may be applying for the first time.
- Problem-Solving Ability: A proactive and calm approach to resolving customer concerns on the spot: whether it's a missing document, an urgent travel deadline, or an application error.
- Tech Savviness: Comfort using CRMs, digital application platforms, and support tools for efficiency.
- Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
- Presentability: A well-groomed, professional appearance fitting a premium retail environment.
We hire exceptional people for their craft, not travel enthusiasts. We solve hard problems that happen to touch global travel and government infrastructure.
Our values shape how we make decisions, work together, and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.
Come build the intelligence layer for global travel
