About the Role
Implement and deploy applications software while providing staff support and training. Ensure regulatory compliance and data security by analyzing data for operational insights and monitoring application performance. Safeguard patient privacy to support the alignment of IT solutions with clinical needs, ultimately improving healthcare delivery.
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Accountabilities
- Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry for assigned applications.
- Act as level 2 support for assigned applications, ensuring that any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
- Analyze specific requirements of end users and support in designing solutions that meet their needs, streamline processes, improve patient care, and enhance operational efficiency.
- Support the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes to identify areas for development or operating inefficiencies.
- Collaborate with vendors providing specialized applications support, ensuring that these tools meet the specific needs of end users.
- Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment while identifying areas for improvement.
- Ensure patient privacy is maintained in all applications, adhering to confidentiality and data protection best practices to safeguard patient information.
- Stay abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions such as telepharmacy, mobile health apps, and AI-driven tools.
- Collaborate with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery.
Employee duties are not limited only to the above-mentioned Accountabilities; additional duties may be assigned as required.
Work Environment
- Indoors: 100%
- Outdoors: 0%
- Working Days: 5
- Days off: 2
- Working Hours: 8:00 AM – 6:00 PM (1 hour break)
Job Requirement
Education
- BSc in IT (preferably in MIS Systems Design) or related field.
Experience
- 3+ years in an IT applications function, preferably in retail or a related industry.
Computer Skills
- Proficiency in specific store applications and general retail systems.
- Proficiency in programming languages such as SQL, Java, Python, or .NET.
- Skills in database technologies like SQL Server, Oracle, and MySQL.
- Knowledge of various phases of the Software Development Life Cycle (SDLC).
- Familiarity with common ERP and CRM platforms, such as SAP, Oracle, and Salesforce.
- Experience with Business Intelligence tools like Tableau and Power BI.
- Understanding of various operating systems like Windows and Linux.
Languages
