About the Role
The Strategic Account Manager (SAM) will focus on proactively selling the company's products and services into Major Enterprise Accounts in Kuwait. This position is crucial for driving sales and exceeding quotas by engaging directly with customers and collaborating with resellers and Global System Integrators. You will play a vital role in fostering partnerships and ensuring customer satisfaction while delivering effective cybersecurity solutions.
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Primary Responsibilities
- Act as the account lead for assigned accounts based on the Client Value Proposition.
- Work closely with clients to identify needs, planned initiatives, business directions, and act as a trusted adviser on best practices and solutions that address the clients' IT and Cybersecurity goals.
- Provide backup and support to client teams where required.
- Serve as the recognized go-to person internally on your client portfolio.
- Partner with cross-functional teams – such as Technical, Regional Account Managers, and Marketing – to understand customer goals and key performance metrics.
- Proactively engage and drive opportunities with respective enterprise customers.
- Develop and manage a reliable forecast, ensuring disciplined use of sales forecasting, account plans, and customer relationship tools.
- Maintain sound knowledge of the industry, trends, and the competitive landscape regarding software product offerings and support services.
Secondary Responsibilities
- Participate in industry conferences, trade shows, and seminars as required.
- Contribute to the planning and execution of programs designed to promote the company's activities.
- Document and regularly maintain all relevant information in Salesforce.
Experience
- 5+ years of experience in Account Management within Information Technology / Security solutions companies.
- Experience in the Oil & Gas, Government, BFSI, and Commercial market sectors.
- Ability to effectively engage with C-level executives.
- Working knowledge and experience in selling key cybersecurity, networking, and IT products and solutions, along with knowledge of top competitive solutions in the market.
- Strong knowledge of Virtualization and cloud-based solutions is preferred.
- Proven track record of success in large account management and selling strategies.
- Bachelor's Degree in Engineering, IT, or Management, or equivalent work experience is preferred.
Diversity and Inclusion
The company strives to build an environment of equity and inclusion, reflecting diverse points of view. We welcome, value, promote, and celebrate diversity - encompassing various experiences and attributes including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
Join the company and thrive with us as we embrace change, empower people, and encourage innovation.
