ABOUT THE ROLE
The Strategic Account Manager (SAM) will be responsible for proactively selling products and services into Major Enterprise Accounts within the UAE. The SAM will aim to meet and exceed sales quotas by directly engaging customers, as well as leveraging partnerships with resellers and Global System Integrators. This position requires a deep understanding of clients' needs and a commitment to acting as a trusted advisor to achieve their IT and Cybersecurity goals.
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PRIMARY RESPONSIBILITIES
- Act as the account lead for assigned accounts based on the Client Value Proposition.
- Work closely with clients to identify their needs, planned initiatives, and business directions, serving as a trusted adviser on best practices and solutions.
- Provide backup and support to client teams as required.
- Be recognized internally as the go-to person for the assigned client portfolio.
- Collaborate with cross-functional teams, such as Technical, Regional Account Managers, and Marketing, to understand customer goals and key performance metrics.
- Proactively engage and drive opportunities with respective enterprise customers.
- Develop and manage a reliable sales forecast while ensuring disciplined use of sales forecasting tools, account plans, and customer relationship management tools.
- Maintain sound knowledge of the industry, trends, and the competitive landscape regarding software product offerings and support services.
SECONDARY RESPONSIBILITIES
- Participate in industry conferences, trade shows, and seminars, as required.
- Assist in the planning and execution of programs designed to promote activities.
- Document and regularly maintain all relevant information in Salesforce.
EXPERIENCE
- 5+ years of experience in Account Management within Information Technology or Security solutions companies.
- Experience within Oil & Gas, Government, BFSI, and Commercial market sectors.
- Proven ability to effectively engage at the C-level.
- Working knowledge and experience in selling key cybersecurity, networking, and IT products and solutions, including knowledge of competitive solutions in the market.
- Strong knowledge of virtualization and cloud-based solutions is preferred.
- A track record of quantifiable success in large account management and selling strategies.
- Bachelor's Degree in Engineering, IT, or Management, or equivalent work experience is preferred.
INCLUSION AND DIVERSITY
Strives to build an environment of equity and inclusion, reflecting diverse points of view. We welcome, value, promote, and celebrate diversity across various dimensions such as race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy. We embrace change, empower people, and encourage innovation. Join us and thrive.
