At the company, we empower people to transform complex data into clear and actionable insights. Strategic Customer Success Managers (CSM’s) are charged with driving Success Plans, operating as trusted advisors and customer advocates to ensure successful outcomes for our highest profile customers. You will act as a direct liaison between the company and the customer on their journey, planning, preparing, and driving the execution of the customer’s product adoption journey in accordance with agreed timelines.
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Responsibilities
- Exemplify strong customer-facing skills and stakeholder management
- Take ownership for the customer’s product adoption of company products and Success Plan
- Have experience operating on-site with large enterprise customers
- Liaise and facilitate with key internal and external stakeholders
- Have clear and concise communication skills
- Take an ownership mentality over your customers and work
- Be comfortable with program and project management
- Demonstrate best practices in managing stakeholder escalations to mutually agreeable outcomes
- Develop & leverage reports, dashboards, and data to summarize customer engagements and statuses
- Analyze customer activity and data across the company organization to identify trends, gaps, or issues
Requirements
- Fluent English and Arabic language skills, other languages a plus
- Experience with large scale data platforms
- Experience with software implementation and upgrade management
- Strong technology background either in a technical or business capacity
- Familiarity with project lifecycle management and project delivery complexities
- Understanding of data management concepts
- Understanding of ITIL concepts
- Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
- Understanding of networking concepts
- Industry vertical experience including FSI, Telecommunications, Manufacturing, or Government a plus
- 5 or more years of relevant experience
- Degree level of education with high attainment or equivalent experience in a related field
What You Can Expect From Us
- Generous PTO Policy
- Support work-life balance with Unplugged Days
- Flexible WFH Policy
- Mental & Physical Wellness programs
- Phone and Internet Reimbursement program
- Access to Continued Career Development
- Comprehensive Benefits and Competitive Packages
- Paid Volunteer Time
- Employee Resource Groups
Location
Saudi Arabia - Riyadh
