At the company, we are on a mission to provide our customers with more visibility, control, and freedom over their finances. Since our inception in 2015, we have created a suite of financial products that help over 75 million customers make the most of their money every day. As we continue to grow at lightning speed, our people and culture remain at the heart of our success. We are proud to be certified as a Great Place to Work™, with a diverse team of over 13,000 employees working from around the world.
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We are seeking a Senior Strategy & Operations Manager to join our team and help shape our global operations. You will be instrumental in executing high-impact data initiatives throughout the business, utilizing insights to tackle challenges, scale processes, and enhance customer outcomes.
Responsibilities:
- Execute and oversee technology delivery across regulatory, compliance, data, and service management domains.
- Manage delivery discipline by overseeing milestones, proactively mitigating risks, and escalating issues early.
- Establish program foundations, including objective setting, resource planning, and Jira configuration.
- Maintain oversight of schedules, RAID logs, and executive-level reporting (CIO reports).
- Standardize PMO governance and reporting across multiple technology streams to ensure functional visibility.
- Lead compliance and audit initiatives, ensuring projects adhere to internal controls and regulatory standards.
- Manage remediation actions and collaborate with risk owners to effectively close audit findings.
- Optimize delivery workflows by championing project tools (Jira/Confluence) and streamlining PMO processes.
- Build PMO capability through the development of templates, standards, and delivery frameworks.
- Apply structured project methodologies (Agile/Waterfall) to navigate complex, regulatory-driven environments.
Requirements:
- A STEM degree (science, technology, engineering, or mathematics) from a top-tier university.
- Expertise in risk reporting and controls with a strong understanding of managing regulatory frameworks.
- Exceptional data and programming proficiency, with experience in the technical oversight of complex technology programs.
- Knowledge of BCBS 239 and RDARR (Risk Data Aggregation and Risk Reporting) principles.
- An analytical mindset with the capacity to navigate high-pressure, regulatory-driven environments.
- Proven experience in compliance-heavy sectors, ensuring delivery aligns with internal and external audit standards.
- A hands-on problem-solving approach focused on operational excellence.
Nice to Have:
- Professional certifications in project management, such as PMP or Prince2.
We encourage applications from individuals with diverse backgrounds and experiences to join our multicultural, hard-working team.
