About the Role
As a vital member of the financial services team, you will serve as the first point of contact for students and parents concerning tuition fees, payment deadlines, installment plans, and account balances. This role requires the ability to provide clear explanations of financial regulations and procedures while maintaining high service standards aligned with student experience objectives. You will assist students throughout the academic year with their financial requests and ensure the smooth handling of financial transactions within the ERP system.
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Essential Duties & Responsibilities
- Serve as the first point of contact for students and parents regarding tuition fees, payment deadlines, installment plans, and account balances.
- Provide clear explanations of financial regulations and procedures.
- Respond promptly to student emails, phone inquiries, and walk-in requests.
- Issue student account statements and tuition fee profiles upon request.
- Follow up with students regarding pending payments and outstanding balances.
- Assist students with online financial requests during the academic year.
- Coordinate politely and professionally in cases of returned cheques and notify students accordingly.
- Maintain high service standards aligned with student experience objectives.
- Ensure timely posting of transactions into the ERP system.
- Assist in processing student refund documentation for review and approval.
- Record debit/credit adjustments as instructed by the Student Accounts Officer/Supervisor.
Qualifications & Experience
- Bachelor's degree in Accounting/Finance or relevant education with 2 years of experience directly related to the duties and responsibilities specified.
Knowledge & Skills
- Ability to gather data, compile information, and prepare reports.
- Ability to use independent judgment and to manage and impart confidential information.
- Ability to calculate numbers, correct entries, and post to records.
- Ability to secure and handle cash.
- Familiarity with accepted clerical accounting practices involved in processing forms, reconciling accounts, and compiling basic financial statements.
Working Conditions
- Work is normally performed in a typical interior/office work environment.
- No or very limited physical effort required.
- No or very limited exposure to physical risk.
Supervision
- Report to: Student Account Supervisor
- Subordinates: N/A
