About the Role
The company is hiring on behalf of a new premium ladies-only fitness and wellness studio in Dubai, offering Strength, Pilates, and Lagree, alongside a dedicated wellness and spa space. As part of its founding management team, the Studio Operations Manager will be responsible for overseeing the studio's day-to-day operations and ensuring a welcoming environment for members and the community.
Location: Dubai, UAE (on-site)
Joining: Immediate to 30 days
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Key Responsibilities
Class Timetable
- Design and optimise the weekly timetable for Strength, Pilates, and Lagree based on demand and utilisation.
- Analyze attendance, waitlists, and peak times to adjust class mix and capacity.
- Plan timetable launches, seasonal changes, and Ramadan schedules.
Instructor Rota
- Build and manage instructor schedules, including cover and substitution needs.
- Coordinate with instructors regarding availability, class formats, and quality standards.
- Support instructor recruitment, onboarding, and performance tracking with the General Manager (GM).
Bookings
- Oversee the booking system, including class capacity, waitlists, no-shows, and late cancellations.
- Monitor occupancy and booking trends, reporting insights to the GM.
- Collaborate with front desk staff to resolve booking issues and enhance member experience.
Studio Readiness
- Ensure that every studio, reformer, Lagree machine, and piece of equipment is clean, safe, and ready for classes.
- Manage equipment maintenance schedules and liaise with service providers.
- Enforce health, safety, and hygiene standards across studios, changing rooms, and wellness areas.
Suppliers, Vendors, and Deliveries
- Serve as the main point of contact for all suppliers, vendors, and service providers.
- Oversee the receipt of all items entering the building, including equipment, retail stock, and cleaning supplies.
- Coordinate deliveries, check orders upon arrival, and resolve any shortages, damages, or quality issues.
- Manage service contracts and schedules for cleaning, maintenance, pest control, security, and other outsourced services.
- Track stock levels and reorder supplies before items run out, coordinating with the Admin Coordinator on purchase orders and invoices.
Overall Studio Operations
- Manage the daily operations of the entire facility, encompassing studios, reception, changing rooms, and wellness areas.
- Coordinate across all teams and partners, ensuring the studio operates as a cohesive unit.
- Identify and resolve operational gaps proactively, escalating issues to the GM as necessary.
- Set and maintain operating procedures, opening and closing checklists, and daily standards throughout the studio.
- Act as the go-to person for any operational issues within the facility.
Events
- Plan and execute launch events, community classes, workshops, and brand collaborations.
- Collaborate with marketing on event promotion and member engagement.
- Monitor event attendance and conversion rates to memberships.
Requirements
- Female candidates only (ladies-only studio).
- Available to join immediately or within 30 days, currently based in the UAE.
- 3 to 5 years of experience in studio, gym, or fitness operations, including at least 1 to 2 years in a supervisory role.
- Hands-on experience with boutique fitness formats; knowledge of Pilates, reformer, or Lagree is a strong advantage.
- Experience in scheduling instructors and managing booking platforms (such as Mindbody, Glofox, Mariana Tek, or similar).
- Pre-opening or studio launch experience is highly desirable.
- Experience managing suppliers, vendors, stock, or facilities within a fitness, spa, hospitality, or retail context.
- Strong organisational, interpersonal, and problem-solving skills.
- Comfortable working with data related to utilisation, attendance, and occupancy reporting.
- Flexible to work early mornings, evenings, and weekends.
Benefits
- Opportunity to join a premium brand as part of its founding management team.
- Competitive package; details provided during the interview stage.
