About the Role
A new premium ladies-only fitness and wellness studio in Dubai is seeking a Studio Operations Manager. This position is crucial for establishing the studio’s foundation ahead of its launch. The Studio Operations Manager will be responsible for all operations on the studio floor, including managing the class timetable, instructor schedules, bookings, and ensuring the readiness of the facility for classes and events. This role involves collaboration with various teams and overseeing overall facility operations, contributing to the studio's community-driven brand.
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Location: Dubai, UAE (on-site)
Joining: Immediate to 30 days
Reports to: General Manager
Key Responsibilities
Class Timetable
- Design and optimise the weekly timetable across Strength, Pilates, and Lagree based on demand and utilisation.
- Analyse attendance, waitlists, and peak times to adjust class mix and capacity.
- Plan timetable launches, seasonal changes, and Ramadan schedules.
Instructor Rota
- Build and manage instructor schedules, cover, and substitutions.
- Coordinate with instructors on availability, class formats, and quality standards.
- Support instructor recruitment, onboarding, and performance tracking with the General Manager.
Bookings
- Oversee the booking system: class capacity, waitlists, no-shows, and late cancellations.
- Monitor occupancy and booking trends, reporting insights to the General Manager.
- Work with the front desk to resolve booking issues and ensure a positive member experience.
Studio Readiness
- Ensure every studio, reformer, Lagree machine, and piece of equipment is clean, safe, and class-ready.
- Manage equipment maintenance schedules and liaise with service providers.
- Enforce health, safety, and hygiene standards across studios, changing rooms, and wellness areas.
Suppliers, Vendors, and Deliveries
- Act as the main point of contact for all suppliers, vendors, and service providers serving the studio.
- Oversee everything that enters the building: equipment, retail stock, spa and wellness products, amenities, cleaning supplies, and consumables.
- Coordinate deliveries, check orders upon arrival, and resolve shortages, damages, or quality issues with suppliers.
- Manage service contracts and schedules for cleaning, maintenance, pest control, security, and other outsourced services.
- Track stock levels and reorder before items run out, collaborating with the Admin Coordinator on purchase orders and invoices.
Overall Studio Operations
- Own the day-to-day running of the entire facility, including studios, reception, changing rooms, and wellness and spa areas.
- Coordinate across all teams and partners, including instructors, front desk, spa staff, cleaners, contractors, and suppliers, ensuring the studio operates as a cohesive unit.
- Identify and resolve operational gaps before they impact members, escalating to the General Manager when necessary.
- Set and maintain operating procedures, opening and closing checklists, and daily standards across the studio.
- Serve as the go-to person for any operational issues within the building.
Events
- Plan and execute launch events, community classes, workshops, and brand collaborations.
- Coordinate with marketing on event promotion and member engagement.
- Track event attendance and conversion rates to memberships.
Requirements
- Female candidates only (ladies-only studio).
- Available to join immediately or within 30 days and currently based in the UAE.
- 3 to 5 years of experience in studio, gym, or fitness operations, with at least 1 to 2 years in a supervisory role.
- Hands-on experience with boutique fitness formats; knowledge of Pilates, reformer, or Lagree is a strong advantage.
- Experience in scheduling instructors and managing booking platforms (such as Mindbody, Glofox, Mariana Tek, or similar).
- Pre-opening or studio launch experience is a significant plus.
- Experience managing suppliers, vendors, stock, or facilities in a fitness, spa, hospitality, or retail setting.
- Strong organisational, interpersonal, and problem-solving skills.
- Comfortable working with data, including utilisation, attendance, and occupancy reporting.
- Flexible to work early mornings, evenings, and weekends.
Benefits
- Opportunity to join a premium brand as part of its founding management team.
- Competitive package, details shared at the interview stage.
