About the Job
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of our mission.
We’re looking for a Subject Matter Expert with solid experience in local payments. You'll ensure efficient and secure operations, maintain compliance, and manage relationships with key payment systems throughout the country. You'll need to know how to manage risks and make independent decisions.
Up to shape what's next in finance? Let’s get in touch.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What You'll Be Doing
- Establishing the local payments infrastructure in the market
- Building and maintaining genuine relationships with local payment systems, serving as the primary point of contact
- Ensuring full compliance with relevant regulations, guidelines, and operational procedures
- Managing end-to-end payment operations, including processing, reconciliation, settlement, and issue resolution with local payment systems
- Coordinating with internal IT and other departments to resolve technical issues, support compliance needs, and ensure smooth communication across stakeholders
- Monitoring payments performance, reporting key metrics, and identifying risks, such as fraud or operational disruptions, along with recommending controls
- Staying engaged with industry forums and up-to-date with regulatory changes, market trends, and innovations to continuously improve expertise
What You'll Need
- 5+ years of experience in local payment schemes
- User certifications/trainings for operations in local payment systems
- In-depth knowledge of local payments legislation
- Fluency in English
- Exceptional communication and writing skills
Nice to Have
- A bachelor’s or master’s degree in finance
- SQL skills
- Experience setting up payments infrastructure
Building a global financial super app isn’t enough. Our team members, referred to as team members, are a priority, and that’s why we launched our inaugural Diversity & Inclusion Framework to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the key to creating exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important Notice for Candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official company emails, with an appropriate domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with the company. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn, or my employment may be terminated summarily. By submitting this application, I agree that my personal data will be processed in accordance with the company's Candidate Privacy Notice.
