The company works hard to delight customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile and fluid. The Subject Matter Expert (SME) supports, coordinates, and facilitates the implementation of new and improved processes within quick commerce operations. The SME works closely with store operations, last mile delivery teams, and local and global product teams. They will be the single point of contact for all tech-related activities related to Supply Chain (SC), Under the Roof (UTR), and On the Road (OTR) and will provide regular updates to the senior leadership team.
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Key Responsibilities
- Lead technology programs and initiatives for darkstore operations, ensuring seamless integration with existing systems.
- Drive Under the Roof (UTR) and On the Road (OTR) operations programs at the darkstore level, optimizing inbound, warehouse, and last-mile delivery processes.
- Build low-cost automations using AI tools such as KIRO, Quick, and related operations to drive efficiency and reduce manual processes.
- Prepare and lead the tech roadmap for the improvement of the hybrid warehouse management system (HWMS) for inbound and outbound processes.
- Prepare and lead the tech roadmap for the enhancement of delivery service, working closely with the 3P partners and DSP teams.
- Collaborate with worldwide product and tech teams of HWMS/PRIMS and Last Mile to launch products in Quick commerce (QC) business.
- Work closely with the tech organization to document and drive upcoming changes, leveraging tools such as business requirement documents (BRDs) to ensure seamless integration with the existing system.
- Provide regular, concise updates to Tech SME leadership on the progress of the system's development and its potential impact.
- Develop the culture of continuous improvement and Kaizen across tech and operations to optimize processes and reduce SLAs.
- Support new store launches, including configurations, Quality Assurance (QA), User Acceptance Testing (UAT), etc., coordinating with multiple global product and tech teams and working with external stakeholders to continuously reduce the time to launch a store.
- Provide training to operations on new systems and processes.
- Maintain strong relationships with the IN, NA, MENA, and ROW tech teams working for the QC business.
