As a Success Plan Manager Associate in the company Academy for Services & Consulting, you will develop into a trusted advisor supporting customers in adopting, optimizing, and realizing value from company solutions like company S/4HANA, RISE with company, company Business Technology Platform (BTP), and company Business AI.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What You'll Do
You will:
- Successfully complete a structured 12-month learn-and-apply academy program
- Participate in classroom learning, simulations, and real-customer engagement scenarios
- Support the execution of Success Plans under guidance of experienced Success Plan Managers
- Assist with development, maintenance, and updates of customer success documentation
- Prepare materials for governance meetings, including quarterly reviews and steering sessions
- Support tracking of adoption milestones, consumption indicators, and value realization inputs
- Participate in proactive risk identification and escalation preparation
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
Expectations and Tasks
- Support executive-level customer relationships built on trust, transparency, and consistent delivery quality
- Ensure disciplined planning, execution, and follow-up across all Success Plan activities
- Provide clear, concise, and value-based executive communications and reporting
- Coordinate internal company stakeholders to ensure clarity of roles, responsibilities, and ownership
- Uphold company standards for service quality, governance, and customer engagement excellence
Requirements
- STEM degree or equivalent technology experience
- 1–3 years as a Functional/Technical Consultant or in project management
- Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns
- Proven focus on customer value—defining success metrics and driving consumption, retention, and time-to-value
- company solution architecture knowledge (S/4HANA, HANA, company BTP, Cloud/SaaS)
- Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training)
Work Conditions
Employees are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines. Generally, the hybrid work setup consists of three days a week in the office or on-site with customers or partners. The program includes a practical portion that may involve participants spending two weeks in San Ramon, California.
Career Status: Graduate
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
