As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function. This includes identifying training needs, managing absence and performance, and coaching your department to promote productivity. You will oversee day-to-day operations with responsibility for the overall safety, quality, performance, and member experience of either Inbound or Outbound FC operations.
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Responsibilities
- Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication.
- Understanding safety procedures, ensuring safe working practices, and documenting accidents/incidents timely.
- Prioritizing appropriately to meet deadlines and driving results while coping well with ambiguity and change.
- Ensuring company policies are communicated and enforced consistently.
- Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
- Taking proactive steps to ensure that best practices are shared across all departments and shifts.
- Working closely with HR, Facilities, Safety, and IT to build and secure support and resources for projects and initiatives.
- Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
- Assisting with the establishment of long-term operational strategic plans.
- Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
- Recognizing top performance, coaching, and applying progressive discipline for poor performance.
- Proposing and implementing improvements in equipment and processing methods.
- Conducting daily and weekly timecard reviews to ensure pay accuracy.
- Performing other duties with flexibility as assigned, rotating to other shifts/departments, and working extended hours and holidays as needed.
Work Conditions
- Expectation to arrive at least 30 minutes early and remain at least 30 minutes after the end of shift to complete pass downs, reports, and timecard reviews.
