About the Role:
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The company is looking for a skilled Supervisor - Asset Protection to join our Asset Protection team. This position is crucial in supervising the security operations across both gaming and non-gaming areas, ensuring a safe and secure environment for guests and staff. The role involves leading a team of security officers, coordinating incident responses, and maintaining compliance with all relevant regulations and internal policies to uphold the highest standards of service.
Key Responsibilities:
- Supervise security officers during assigned shifts, ensuring effective coverage under the guidance of the Assistant Shift Manager - Asset Protection.
- Deploy and brief security officers across various areas, both gaming and non-gaming, to maintain optimal security presence and readiness.
- Actively ensure a safe environment through supervision, post checks, and a reassuring presence that enhances the guest experience.
- Ensure compliance of security officers with gaming regulations, resort policies, and internal controls.
- Manage access control at restricted areas, ensuring only authorized personnel are allowed entry.
- Lead initial responses to incidents, medical events, and emergencies, maintaining scene security while awaiting further direction.
- Coordinate with the Security Operations Center (SOC) and other relevant departments during incident responses and follow-up investigations.
- Monitor the gaming floor and other areas for security threats and irregularities affecting guest safety and gaming integrity.
- Promptly escalate significant incidents and operational issues to the Assistant Shift Manager - Asset Protection.
- Oversee the conduct, appearance, and performance of security officers, ensuring compliance with Forbes Travel Guide Five-Star standards.
- Provide coaching, guidance, and support for ongoing training and development of security officers, including adherence to service standards.
- Ensure accurate documentation of incident reports, shift logs, and patrol records.
- Supervise the management of guest incidents and ensure lawful, respectful, and appropriate actions are taken.
- Check readiness of security equipment and report any faults affecting operations.
- Conduct inspections of security posts and patrols, addressing deficiencies as needed.
- Supervise emergency response procedures and business continuity efforts as required.
- Collaborate with various departments to maintain safe and uninterrupted operations.
- Promote outstanding guest service among security staff, ensuring appropriate engagement and assistance.
- Provide feedback and recommendations to improve security operations continuously.
About You:
- Required: Minimum 3 years of security experience in an integrated resort, casino, or large hospitality environment, including 1 year in a supervisory or team lead role.
- Preferred: Experience in gaming security operations and access control in restricted areas.
- Preferred: Experience in a Forbes Travel Guide Five-Star or similar luxury hospitality environment.
- Required: High school diploma or equivalent.
- Required: Eligible to obtain necessary security licenses or clearances for the role.
- Preferred: Diploma or degree in security, criminal justice, hospitality, or a related field.
- Preferred: Recognized certification in security supervision, first aid and CPR/AED, fire safety, or conflict de-escalation.
- Strong professional judgment and supervisory presence during live shifts.
- High integrity and accountability.
- Knowledge of gaming, non-gaming, and hospitality security operations.
- Strong observational skills and ability to make risk-based decisions under pressure.
- Proficient in conflict management, guest service, and effective communication.
- Competent in using security systems and reporting tools.
- Willingness to work rotating shifts, weekends, and holidays while maintaining composure and adaptability.
About Benefits:
We offer an attractive salary, paid in Dirhams (AED), alongside an excellent leave policy, healthcare package, incentive programs, and additional colleague benefits. This remuneration package aims to attract outstanding candidates seeking a career with the company, recognized as a leader in the global hospitality industry.
