Supervisor, IT/OT

Location: KSA, Jeddah - Shuaibah

About the Role
The IT/OT Supervisor is responsible for supervising and managing IT and OT support services across the corporate office and plants under O&M contracts. This role ensures timely, reliable, and high-quality technical support to end users and plant operations. Key responsibilities include coordinating IT support, infrastructure, networking, hardware, software, communication systems, and operational technology (OT) support activities, which encompass SCADA, DCS, PLC, HMI, industrial networks, and associated systems. The IT/OT Supervisor works closely with various stakeholders to ensure effective incident resolution, system availability, asset management, vendor coordination, technical support, cybersecurity compliance, and the implementation of IT/OT policies and procedures.

Roles & Responsibilities

• Manage IT/OT support services and Help Desk activities across the corporate office and assigned plants.
• Supervise and coordinate day-to-day IT and OT support activities, ensuring timely resolution of incidents and service requests.
• Implement and maintain the organization's IT/OT technology plans, policies, procedures, and standards.
• Provide technical support for hardware, software, networking, communication systems, and IT infrastructure.
• Coordinate support for OT systems such as SCADA, DCS, PLC, HMI, industrial networks, servers, and related plant systems.
• Collaborate with plant Operations, Maintenance, Engineering, and other departments to resolve IT/OT-related issues affecting operations.
• Monitor IT/OT system availability and escalate critical incidents to the IT Manager and relevant technical teams.
• Ensure timely completion of IT-related jobs, installations, services, and vendor activities needed to clear IT-related invoices and payments.
• Conduct technical evaluations of hardware, networking equipment, software, IT/OT solutions, and related technical requirements.
• Provide technical reviews and recommendations for IT/OT procurement comparisons and purchasing activities.
• Maintain accurate hardware, software, network, and IT/OT asset inventories for the corporate office and assigned plants.
• Ensure proper tracking of IT/OT equipment, licenses, warranties, maintenance contracts, and software subscriptions.
• Collect and review weekly IT/OT status reports from all sites and projects, and submit consolidated reports to the IT Manager.
• Monitor recurring IT/OT incidents and identify opportunities for improvement and preventive actions.
• Coordinate troubleshooting, preventive maintenance, upgrades, and replacement of IT/OT equipment and systems.
• Ensure proper backup and recovery arrangements are maintained for critical IT/OT systems and data.
• Manage IT/OT access, user accounts, and permissions in accordance with approved policies and procedures.
• Support the implementation of IT and OT cybersecurity controls and ensure compliance with applicable requirements.
• Coordinate with cybersecurity and IT teams regarding vulnerabilities, security incidents, unauthorized access, and other cybersecurity concerns.
• Ensure changes to critical OT systems are properly coordinated, approved, documented, and implemented without negatively impacting plant operations.
• Coordinate with vendors, contractors, OEMs, system integrators, and service providers, and monitor their performance.
• Review vendor technical reports, service reports, maintenance recommendations, and proposed system upgrades.
• Ensure vendors and contractors comply with company policies, HSE requirements, site access requirements, and cybersecurity procedures.
• Assist in recruitment, onboarding, training, and development of IT/OT personnel.
• Identify competency gaps among subordinate personnel and implement appropriate training and development actions.
• Provide on-the-job training to new employees and evaluate their performance.
• Conduct annual performance evaluations for reporting employees.
• Ensure identification, assessment, and control of hazards within the assigned work area.
• Ensure applicable environmental aspects are identified, monitored, and controlled.
• Report deviations and non-conformities related to the Integrated Management System (IMS) and support corrective actions.
• Report emergencies, incidents, near misses, and major IT/OT system failures to management.
• Ensure proper handling and disposal of IT-related waste in accordance with applicable requirements.
• Ensure effective utilization of IT/OT resources, manpower, equipment, software, tools, and services.
• Maintain effective communication and coordination between the corporate office, plants, IT team, Operations, Maintenance, and other departments.
• Support IT/OT projects, system implementations, upgrades, integrations, and commissioning activities.
• Ensure proper documentation of IT/OT systems, network configurations, asset records, support procedures, and technical information.
• Attend to tasks, projects, and assignments delegated by management.
• Perform other duties and responsibilities as assigned.

Educational Qualification
Desired:

• Diploma or Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Electronics Engineering, Electrical Engineering, Automation, Control Engineering, or a related discipline.

Preferred:

• Bachelor’s degree in Computer Engineering, Information Technology, Electronics Engineering, Electrical Engineering, Automation, or a related field.
• Professional IT, networking, cybersecurity, or industrial automation certification is an advantage.

Minimum Experience
Minimum:

• 6–8 years of relevant experience in IT support, IT infrastructure, networking, industrial IT/OT, automation, or technical support services.

Preferred:

• 8+ years of relevant experience with proven supervisory or team leadership experience.
• Experience supporting IT/OT systems within power, water desalination, utilities, oil & gas, petrochemical, or other industrial environments is preferred.